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Oracle Fusion Service 2026 Implementation Professional Sample Questions:
1. Which four statements are correct about hotkeys for Action Commands?
A) They allow a user to escalate a service request.
B) They can all be modified.
C) They have default values.
D) They allow a user to copy a service request.
E) They allow a user to forward a service request.
F) They can be assigned to a custom action script.
2. A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.
A) Sales opportunities
B) Service requests
C) Contacts
D) Notes
E) Social network
3. You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?
A) You will be required to code any new workflow actions in Groovy.
B) You can modify the workflow to update field values within the SR object.
C) You can define the workflow to run when certain fields of the SR object are changed.
D) You can generate tasks for the SR object from the workflow.
E) You must make the changes using the Page Composer tool.
F) You can send an e-mail notification to specified recipients.
4. Which two steps are needed to create a new business object in Digital Customer Service?
A) Assign the new business object to a new component.
B) Assign object access roles to an administrative user.
C) Assign the new business object to a page.
D) Map a Visual Builder Cloud Service business object to the object API.
5. Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?
A) a configured job to process inbound emails
B) an inbound message filter per time schedule
C) an inbound message filter per sender
D) a configured profile option to schedule the retrieval of emails
Solutions:
| Question # 1 Answer: A,B,C,E | Question # 2 Answer: A,B,E | Question # 3 Answer: B,C,D,F | Question # 4 Answer: B,D | Question # 5 Answer: B |
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