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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {# #SR0000003056# #}" Which statement is true?

A) You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
B) You have to edit the e-mail template and add HTML code to customize the standard text section.
C) You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
D) You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

2. What should you do to enable Password Reset in Digital Customer Service (DCS)?

A) Add the Password Reset component to your DCS application.
B) Instruct users that they can only change their password by chatting with an agent.
C) Obtain the Change Password Link and add it to your DCS page.
D) Enable the "Password Reset" option in the User Administration component.

3. To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

A) Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
B) You can set a second sandbox as Active at the same time in order to begin working on another new object.
C) Multiple users cannot use your sandbox at the same time.
D) Your changes are isolated and do not impact other users' configuration environments or the production environment.

4. Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
Condition Column Severity = High
Calendar = 9AM to 5 PM, Monday - Friday, US EST
Resolution Metric = 2880
Resolution Warning Threshold 120
First Response Metric = 360
First Response Warning Threshold

A) First Response is due on Friday, 12 noon EST.
B) Resolution is due on Saturday, 2 PM EST.
C) If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.
D) If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.

5. Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

A) Object triggers
B) Themes
C) Languages
D) Templates
E) Object workflows
F) Business objects
G) Pages
H) UI components

Solutions: