97 Q&As in UPDATED 72301X Exam Questions Certification Test Engine to PDF
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Avaya 72301X (Avaya Aura® Communication Applications Support Certified) Certification Exam is a comprehensive exam that tests the knowledge and skills of professionals in the field of Avaya Aura Communication Applications. 72301X exam is designed to validate the expertise of individuals in the deployment, maintenance, and troubleshooting of Avaya Aura Communication Applications.
NEW QUESTION # 15
After upgrading Avaya Aura Application Enablement Services (AES), the customer's CTI application does not seem to be working.
Which two methods can be used to verify AES system status? (Choose two.)
- A. Access the AES command line, and run thestatus aesvcs cti-linkcommand.
- B. Using Communication Manager's System Administration Terminal (SAT), run thestatus aesvcs ctilinkcommand to see the service state.
- C. Access the AES web console, and view the services status in the AES menu.
- D. Access Communication Manager (SAT), and run thestatappcommand to view AES services status.
- E. Access the TSAPI web interface to monitor AES.
Answer: B,C
NEW QUESTION # 16
Considering the message flow to an Avaya Aura Contract Centre (AACC) Agent Desktop, which protocol is used to communicate between AACC, CCT, and the Agent Desktop PC?
- A. WCF
- B. TSAPI
- C. SIP
- D. CSTA
Answer: C
NEW QUESTION # 17
Which statement about Remote Workers on Avaya Session Border Controller for Enterprise (SBCE) is true?
- A. With SBCE, Remote Workers must use a different dial plan to Office Workers.
- B. With SBCE, Remote Workers no longer need to use Virtual Private Network (VPN).
- C. With SBCE, Remote Workers have less telephone features available compared to Office Workers.
- D. With SBCE, Remote Workers have to come to the office to get new firmware on their phones.
Answer: B
NEW QUESTION # 18
To validate the initial system status of Avaya Breeze ™ with the WebRTC Snap-in, which three components should be checked? (Choose three.)
- A. Installation status
- B. Cluster Status
- C. WebRTC Service within Service Management > Services
- D. Configured certificates
- E. Licensing mode
Answer: B,C,E
NEW QUESTION # 19
To log on the one-X Communicator to Avaya Aura Presence Services server, what do you enter in the IM and Presence / Server field of the one-X Communicator?
- A. the SM100 IP-Address of FQDN of Avaya Aura Session Manager (SM)
- B. the management IP-Address of FQDN of Avaya Breeze™ server
- C. the SM100 IP-Address or FQDN of Avaya Breeze™ server
- D. the management IP-Address of FQDN of Avaya Aura Session Manager (SM)
Answer: A
Explanation:
Explanation
The SIP one-X Communicator needs to be configured to use a specific protocol and port when registering to Session Manager.Enter the IP address of the Session Manager virtual SM-100 card for Session Manager SIP Element.
References: Application Notes for Configuring Avaya AuraTM Presence
Services 6.0 with Avaya AuraTM Session Manager 6.0, and Avaya AuraTM Communication Manager for one-XTM Communicator clients as part of Avaya Unified Communication Mobile Worker Solution - Issue
1.0, page 30
https://www.devconnectprogram.com/fileMedia/download/dba93412-03c6-4fda-8d6a-280ae2193d6f
NEW QUESTION # 20
You are troubleshooting an IM and Presence problem, and discover all application processes are not running on the Avaya Breeze ™ platform.
How can the application processes be started?
- A. SSH to Avaya Breeze ™, and execute theservice ps startcommand.
- B. SSH to Avaya Breeze ™, and execute theservice presence startcommand.
- C. Accept Service on the cluster using Avaya Aura System Manager web GUI.
- D. SSH to Avaya Breeze ™, and execute thestart -acommand.
Answer: C
NEW QUESTION # 21
Which two trace tools are available for Session Manager? (Choose two.)
- A. Trace Viewer in the System Manager GUI
- B. thetraceSMcommand on the Session Manager Command Line Interface
- C. Pcap
- D. theList tracecommand on the Session Manager Command Line Interface
- E. theCallTracecommand on the Session Manager Command Line Interface
Answer: A,B
NEW QUESTION # 22
Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.
1. Clearly stated the problem.
2. Detailed the findings.
3. Clarified the problem.
When they receive the trouble ticket, what is the next step in the diagnostic methodology that Avaya Tier 3 support will perform?
- A. Update the Knowledge Management database.
- B. Implement a solution.
- C. Determine the cause.
- D. Identify a patch to fix the problem.
Answer: C
NEW QUESTION # 23
What are the steps necessary to trace SIP messages going through the Avaya Session Border Controller for Enterprise (SBCE)?
- A. Login to the EMS using port SSH 222, issue thesudo sucommand, and then execute thetraceSBCcommand.
- B. Login to the active Avaya Session Border Controller for Enterprise (SBCE) using SSH port 222, issue thesudo sucommand, and then executethe traceSBCcommand.
- C. Login to the active Avaya Session Border Controller for Enterprise (SBCE) using SSH port 22, issue thesu - rootcommand, and then execute thetraceSBCcommand.
- D. Login to the EMS using a web browser, then access Device specific settings > Troubleshooting > Tracing, and click on Start traceSBC.
Answer: D
NEW QUESTION # 24
What are two valid Avaya Aura Messaging (AAM) Measurement Report types? (Choose two.)
- A. Users
- B. Occupancy
- C. Disk Usage
- D. Load
- E. Feature
Answer: D,E
NEW QUESTION # 25
The WebRTC snap-in is showing a yellow caution icon under License Mode.
What does this error mode indicate?
- A. There is a license error but the snap-in continues to function.
- B. The snap-in license has expired and is out of service.
- C. The license 30 day grace period has expired.
- D. The license was installed incorrectly.
Answer: A
NEW QUESTION # 26
A customer reports that they cannot place WebRTC calls. You discover there is a problem with communication between Avaya Breeze ™ and the Avaya Aura Media Server (AAMS).
Where in Avaya Breeze ™ do you set/check the User ID for Restful TLS authentication?
- A. Use the System Manager (SMGR) web GUI to access Breeze > Cluster Administration > General > Cluster Attributes
- B. Use the System Manager (SMGR) web GUI to access Breeze > Server Administration > Dashboard
- C. Use the System Manager (SMGR) web GUI to access Breeze > Configuration > Avaya Aura Media Server
- D. Use the System Manager (SMGR) web GUI to access Breeze > Configuration > Attributes
Answer: A
NEW QUESTION # 27
A customer called in stating that none of their users can IM or see each other's Presence. After troubleshooting you discover that default gateway of the Avaya Breeze ™ SM100 has the wrong IP Address in the configuration.
Where would you go to correct this problem?
- A. Use SSH to Avaya Breeze ™, and use theroutecommand to correct the routing table.
- B. Use SSH to Avaya Breeze ™, and run SMnetSetup.
- C. Use Avaya Aura System Manager web GUI to update the SIP Entity screen.
- D. Use Avaya Aura System Manager web GUI to access the Engagement Development Platform < Server Administration, and edit the Server Instance.
Answer: B
NEW QUESTION # 28
Incoming SIP Trunking calls from Service Provider to Session Manager are failing because Avaya Session Border Controller for Enterprise (SBCE) is not sending a domain name in the TO, FROM and REQUEST headers.
What needs to be changed in SBCE to make this happen?
- A. In Avaya Session Border Controller for Enterprise (SBCE) GUI, navigate to Global Profiles > Server Configuration > Edit the Session Manager server entry to set "Overwrite Domain Name."
- B. In SBCE GUI, navigate to Global Profiles > Routing. Edit the Session Manager Routing Profile to link to a URI Group, which has the To, From and Request Headers and Replace Action set to Overwrite with domain name.
- C. In SBCE GUI, navigate to Global Profiles > Topology Hiding. Edit the SessionManager_TH to change the To, From and Request Headers Replace Action, to Overwrite with domain name.
- D. In SBCE GUI, navigate to Device Specific Settings > Endpoint Flows > Server Flows. Edit the Session Manager flow to change the End Point Policy Group to default-low.
Answer: C
NEW QUESTION # 29
Which tool has an option to debug the TLS handshake between the server and the client?
- A. traceSM
- B. SIP Trace Config and SIP Trace Viewer
- C. List trace tac 701/tls
- D. List trace tac 701
Answer: A
NEW QUESTION # 30
Under which condition is a Business Partner/Avaya Tier 2 not required to escalate to Avaya Tier 3?
- A. when the Business Partner/Avaya Tier 2 have isolated issue and found a resolution
- B. when the customer issue is not service affecting
- C. when the issue for the customer is intermittent
- D. when the issue is a common one resolved through an upgrade
Answer: A
NEW QUESTION # 31
You are troubleshooting a TLS link down message between Avaya Aura Session Manager (SM) and Avaya Session Border Controller for Enterprise (SBCE). Tracing on SM and SBCE reveals a Fatal Error Unknown CA message being sent by SBCE when it receives the Server Identity certificate from SM.
To solve this problem, which two actions need to be completed? (Choose two.)
- A. Install the Certificate Authority certificate that signed the SM identity certificate into SBCE.
- B. Install the Certificate Authority certificate that signed SBCE identity certificate into SM.
- C. Export the SBCE identity certificate and import it into SM.
- D. Add the Certificate Authority certificate into the TLS profile Peer Verification List.
Answer: A,D
NEW QUESTION # 32
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