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Avaya 3000.3 Exam Syllabus Topics:

Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. An IP 406v2 has been upgraded to the latest release (6.0+). The customer wants to test a 9600 series telephone, however the telephone powers-up but will not register to IP Office. What is causing the issue?

A) The telephone requires an IP 500 control unit.
B) The telephone must be changed from SIP to H.323.
C) The telephone MAC address must registered in IP Office.
D) The telephone firmware requires an upgrade.

2. A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?

A) ACD to distributed Hunt Groups and one-X Portal Call Accounting
B) ACD via VM Pro Campaign Manager and a campaign database
C) ICR with account codes and CDR-enabled for billing.
D) VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting

3. A customer has requested that a plan be implemented to give their two sites complete resiliency.
Which option will accomplish this?

A) VoiceMail Pro with a backup server
B) IP 500v2 with redundant processor
C) IP Office Resiliency License
D) IP Phones with backup call server

4. For an IP500v2 to support third-party call accounting software, which two setting must be set in the IP Office to get the application to work? (Choose two.)

A) Set CDR.
B) Set IP address of call accounting software.
C) Set SMDR.
D) Install Delta Server.

5. The Customer Call Reporter(CCR)installation is now completed, but a user with the name ''Agent 1'is not showing in the CCR Web page.

A) Go to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent.
B) Go to CCR, log-in as Administrator, and enable ''Agent1''as a CCR agent.
C) Go to CCR and check on Supervision Setting and enable ''Agent1''as a CCR agent.
D) ''Agent1''cannot be used as a name for a CCR agent.

Solutions: