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Last Updated: Aug 05, 2026
No. of Questions: 59 Questions & Answers with Testing Engine
Download Limit: Unlimited
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance, Troubleshooting & Support | 20% | - Fault isolation and issue resolution - Backup, restore, and software updates - System monitoring and routine maintenance |
| Topic 2: Implementation & Configuration | 35% | - User configuration, dial plan, and routing - Licensing, feature activation, and system setup - Voicemail, messaging, and unified communications - Avaya IP Office system deployment |
| Topic 3: Network & Telephony Integration | 20% | - SIP trunking and PSTN connectivity - Security and access control - LAN/WAN connectivity and QoS |
| Topic 4: Infrastructure & Requirements Gathering | 25% | - Application integration and capacity planning - Data network assessment and readiness - Existing PBX, dial plan, and telecom infrastructure - Customer business and productivity requirements |
1. A client has an office with 40 real estate agents sharing twenty 9600 series IP telephones. A 20 - channel SIP trunk on a dedicated 2 MB connection will be used. The LAN has a 5MB VLAN with QoS to support the VolP traffic. The customer wants the highest voice quality while keeping Voice Compression Module (VCM) resource use at a minimum. Which codecs should be used for the SIP trunk and IP telephones to meet the client requirements?
A) G.729(a) for the SIP trunk and G.711 for the IP telephones
B) G.711 for the SIP trunk and G.729(a) for the IP telephones
C) G.729(a ) for the SIP trunk and G.729(a) for the IP telephones
D) G.711 for the SIP trunk and G.711 for the IP telephones
2. A customer wants to implement the Avaya IP Office solution. They have five analog lines and would like implement a basic four-port voicemail with an Auto Attendant. They would like to use one-X Portal for five users. What is the minimum number of servers they will need to accomplish this?
A) 1
B) 2
C) 3
D) 4
3. Your customer wants to have a backup scheme for VoiceMail Pro. What application can be used to back up the VoicMail Pro database?
A) VoiceMail Pro Client
B) Embedded File Manager
C) IP Office Manager
D) One-X Portal
4. The Customer Call Reporter(CCR)installation is now completed, but a user with the name ''Agent 1'is not showing in the CCR Web page.
A) Go to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent.
B) Go to CCR, log-in as Administrator, and enable ''Agent1''as a CCR agent.
C) Go to CCR and check on Supervision Setting and enable ''Agent1''as a CCR agent.
D) ''Agent1''cannot be used as a name for a CCR agent.
5. Which method can be used to verify if the IP telephone .bin files have been upgraded.
A) Verify that the .bin file is in the Manager folder.
B) Verify the file names from the telephone menu.
C) Verify from the extension from in the Manager application.
D) Verify from Call Status.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: B |
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