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Apple SUP-2026 Exam Overview:
| Certification Vendor: | Apple |
| Exam Name: | Apple Device Support Exam |
| Exam Number: | SUP-2026 |
| Certificate Validity Period: | Not specified by Apple |
| Real Exam Qty: | Approximately 80 scored questions |
| Exam Duration: | 120 minutes |
| Exam Format: | Multiple-choice single-select, Multiple-choice multiple-select |
| Passing Score: | 75% |
| Related Certifications: | Apple Certified Support Professional digital badge |
| Exam Price: | Not publicly listed by Apple; varies by region |
| Available Languages: | English, Additional languages available depending on region |
| Recommended Training: | Apple Device Support Exam Preparation Guide Apple Device Support Course |
| Exam Registration: | Pearson VUE Apple Certification Apple Certification Exams / Training Resources |
| Sample Questions: | Apple SUP-2026 Sample Questions |
| Exam Way: | Online proctored exam through Pearson OnVUE; in-person testing available at selected Pearson test centers. |
| Pre Condition: | No formal prerequisite exam required. Basic IT experience and Apple device support knowledge are recommended. |
| Official Syllabus URL: | https://it-training.apple.com/support/tutorials/course/sup030/ |
Apple SUP-2026 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Mac Fundamentals | - User accounts and permissions - macOS basics and system configuration - Mac hardware and troubleshooting |
| Topic 2: iPhone and iPad Fundamentals | - Device setup and configuration - iOS and iPadOS features and management - Apple device hardware and accessories |
| Topic 3: Backing Up and Restoring | - Restoring Apple devices and user data - Backup methods including iCloud and Time Machine |
| Topic 4: Device Management and Networking | - Mobile Device Management (MDM) - Supporting Apple devices in organizations - Network configuration and troubleshooting |
| Topic 5: Recovery and System Diagnostics | - System troubleshooting and diagnostics tools - Startup and recovery options |
| Topic 6: Apple Account and iCloud | - iCloud services and data synchronization - Apple Account management |
| Topic 7: Privacy, Security, and Sharing | - Apple security technologies - Privacy settings and user data protection - Sharing and collaboration features |
Apple Device Support Sample Questions:
1. What could be a reason you can't update your compatible iPad to the latest iPadOS?
A) The Apple Account used to update to the latest iPadOS doesn't have iPadOS in Purchase History.
B) Your iPad battery level is lower than 50 percent.
C) Your iPad doesn't have enough available storage space.
D) Your iPad is connected to cellular only.
2. Which service should you use to grant access to your Apple account to others after your death?
A) Legacy Contact
B) Apple ID Proxy
C) Forever Apple ID
D) Account Successor
3. How do you access Wireless Diagnostics and view additional network information from the menu bar?
A) Press and hold the Command key, then click the Wi-Fi icon.
B) Press and hold the Option key, then click the Wi-Fi icon.
C) Right-click the Wi-Fi icon, then click the network SSID.
D) Click the Wi-Fi icon.
4. Hotspot Question
Where can you add a VPN configuration in macOS?
5. When developers submit Mac apps for distribution outside the App Store, Apple ________.
A) Scans the software for known malware and issues a notarization ticket
B) Automatically adds a revocation ticket to every new app
C) Requires the app to be distributed only through the Mac App Store
D) Requires developers to include privacy manifests before review
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: Only visible for members | Question # 5 Answer: A |
By Kent
