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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. At the Quick Credit call center's new location, all agent telephone sets will be administered with the same button configuration.
Which method can the administrator use to quickly create the telephone sets?

A) Use CMS to perform the bulk administration of telephone sets and buttons.
B) Create a template telephone set and use the duplicate station xxxx CM SAT command
C) Create a template telephone set and use the qcopy station xxxx CM SAT command
D) Use the add station next CM SAT command to program each telephone set and assign buttons

2. Which Call Center package includes Expert Agent Selection (AES)?]

A) Call Center Standard
B) Call Center Introductory
C) Call Center Elite
D) Call Center Basic

3. A company is migrating from R14 CMS with 3 ACDs to R16.1 CMS. They are not using ACD2 any more, so they are not planning to migrate it. Instead they want current ACD3 to be ACD2 on the new system.
How can they achieve this?

A) They need to involve Avaya Professional Services, as this can not be done with standard migration procedure.
B) They need to set the ACD they want to migrate, to the ACD spare on the new system on the CMS migration form.
C) They need to save each ACD to separate tapes and migrate them one by one to the appropriate ACD spaces.
D) They need to backup only the two ACDs they want to migrate. The migration procedure on the new system will place them automatically.

4. Which program is a custom application on the CMS?

A) High Availability Admin Sync
B) Avaya Visual Vectors Client
C) Avaya Supervisor
D) Alarm Origination Manager

5. Click the Exhibit button.

A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?

A) CMS version is misconfigured on the system-parameters features form.
B) There is no network connection to CLAN.
C) CM version is not matching CMS setup.
D) CMS version is not configured an the system-parameters features farm,

Solutions: