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Nokia SDM_2002001030 Exam Overview:
| Certification Vendor: | Nokia |
| Exam Name: | SDM Certification - PS NSOP |
| Exam Number: | SDM_2002001030 |
| Available Languages: | English |
| Exam Format: | Multiple Choice (written exam), Single/Multiple response questions |
| Exam Price: | USD 68-70 (varies by training provider) |
| Real Exam Qty: | 160 |
| Exam Duration: | 90-120 |
| Recommended Training: | Nokia Learning Services (SDM / Network Services Training Portal) |
| Exam Registration: | Nokia Learning Services Exam Registration |
| Sample Questions: | Nokia SDM_2002001030 Sample Questions |
| Exam Way: | Computer-based written exam delivered via Pearson VUE / Nokia Learning Services platform (online or test center depending on region) |
| Pre Condition: | No strict formal prerequisites publicly specified; foundational networking knowledge is recommended. |
| Official Syllabus URL: | https://www.nokia.com/networks/training/ |
Nokia SDM_2002001030 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SDM Certification - PS NSOP (Service Delivery Management / Service Network Operations) | - Network Services and Architecture Fundamentals
|
Nokia SDM Certification - PS NSOP Sample Questions:
1. What is the formula of the "value of risk" in the quantitative risk analysis?
A) = (The risk contingency budget in EUR) / (the probability of occurrence in %).
B) = (The impact of risk in EUR) * (the probability of occurrence in %).
C) = (The cost of risk mitigation in EUR) * (the probability of occurrence in %).
D) = (The cost of transferring the risk in EUR) / (the probability of occurrence in %).
2. NSN have 2 customers in the same country that have agreed to a shared delivery model but request a low risk plan. Which option do you choose?
A) Have one of the current organizations manage all corrective maintenance and the other all preventative maintenance and planned work. Later on put all works under single management.
B) Start by having a single organisation manage the corrective maintenance and progress to include preventative maintenance and other planned work.
C) Have the GDC directly manage the Field Operations using the Work Force Management Tools.
D) Start by having a single organisation to manage the preventative maintenance and other planned work then progress to include corrective maintenance.
3. What are the 2 main inputs for the cost baseline calculation?
A) Costs of Internal Resources and Costs of Direct External Workforce.
B) Costs of local project resources, and 3rd Party services.
C) Subcontractor Costs and Vehicles and Tools.
D) Subcontractor Costs and Overhead.
4. The outsourcing business is growing fast and NSN needs to ensure that the customer feels confident in our capabilities. What support could be provided by an expert Field Operations Manager?
A) Ensure your knowledge is up-to-date with current business requirements and Operations Model development in order to support the Account Director.
B) Define Field Operations strategy and directly inform the customer about the changes needed.
C) Be ready to support any Field engineers who are struggling with daily tasks and define a plan for the Team Leaders that will ensure OPEX remains constant.
D) Apply the guidelines you received regarding Field Operations and have the Account Director inform the customer regarding the Field Operations setup.
5. What is the advantage of centralizing as much of the Network Operations as possible?
A) To realize the MOST economic and efficient organization by reducing staff costs and providing faster response times regarding problems and changes.
B) To create a center in which the MOST expert personnel can cooperate to improve the Network Management activity.
C) To improve the Fault Resolution Time.
D) To realize the MOST economic and efficient organization by reducing the number of Trouble Tickets.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: A |
By Hayden
