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Nokia SDM Certification - CARE Sample Questions:
1. Which of the following is not included in the SPC rate?
A) Training costs.
B) International travel.
C) Telephone costs.
D) Regional management overhead.
2. What is Gross Profit?
A) Gross sales minus all Operating Costs.
B) Gross Sales minus discounts and penalties.
C) Net Sales minus Cost of Goods Sold.
D) Gross Sales minus Gross Costs.
3. Who needs to agree on the Care Plan?
A) Customer and CT Head.
B) Care Program Manager and CT Head.
C) Care Program Manager and Customer.
D) Head of Care in region and Care Program Manager.
4. The following action must take place if NSN are not SOX Compliant:
A) A new Contract signed and Customer Purchase Order issued as soon as possible.
B) NSN will be fined 2.5 times the annual value of the contract.
C) CT Head will be dismissed from NSN with 30 days notice.
D) We must receive a Customer Purchase Order within 5 working days.
5. What needs to be done if a 3rd Party Service Contract is due to expire?
A) The Care Program Manager should inform the Service Engagement Manager.
B) Care Program Manager should inform the Customer to renew the contract directly with the supplier.
C) Care Program Manger should inform Product Line.
D) Care Program Manager should contact the 3rd Party Service Manager and supplier representatives to renew the contract.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: D |
By Ives
