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Nokia SDM Certification - PS NSOP Sample Questions:

1. In one of the Operational meetings set up as part of the governance model, it has been highlighted that the customers 3rd Party technical support that is being performance managed by NSN is not meeting the SLA requirements and the escalation route has been exhausted. What happens next?

A) Prepare a presentation, based on facts, i.e. from system tools that proves the 3rd party is the root cause of not meeting the SLA regularly and request that the customer address the matter.
B) Without further discussion to ensure fastest remedial action, request the customer to renegotiate the contract with 3rd party supplier.
C) Take matter to the Joint Project Governance meeting, even call a special meeting if necessary, and agree the next steps.
D) As this is now a matter for the customer, i.e. the contract holder, report to the CT or CBT
in order that this is discussed at the next account team meeting with customer.

2. Why is the Operations Model important for the Outsourcing business?

A) The Operations Model describes processes to the detailed level needed to reduce costs and improve the service quality via standardization.
B) The Operations Model is a integrated approach including functions/organizations, processes, performance metrics (SLA/OLA), OSS systems and needed infrastructure topics to reduce costs and improve the service quality via standardization.
C) The Operations Model is based on a industry standard and reduces cost and improves the service quality via standardization.
D) NSN is the only supplier in the market who has a standardized delivery model to reduce
costs and improve the service quality via standardization.

3. When are purchases usually recognized?

A) When subcontractor invoice is received.
B) When the customer pays the invoice.
C) When the service is completed.
D) When goods receipt is posted in SAP.

4. In an NSN outsourced contract, which set of contractual exemptions regarding matters out of the control of NSN should be recommended?

A) - Performance degradation caused by matters not approved by NSN
-Planned downtime for activities necessary to maintain and optimise the network
-Issues due to misalignment of NSN Internal OLA's to NSN's contractual SLA's
-
Performance/Capacity limitations arising caused by special holidays
B) - Performance degradation caused by matters not approved by NSN
-Planned downtime for activities necessary to maintain and optimise the network
-Issues due to misalignment of the customers 3rd party SLA's to NSN's contractual SLA's
-Performance degradations caused by subcontractors
C) - Performance degradation caused by matters not approved by NSN
-Planned downtime for activities necessary to maintain and optimise the network
-Issues due to misalignment of the customers 3rd party SLA's to NSN's contractual SLA's
-
Performance/Capacity limitations due to lack of Capex Investment by the operator
D) - Performance degradation caused by matters not approved by NSN
-Network downtime caused by Maintenance
-Issues due to misalignment of the customers third party SLA's to NSN's contractual SLA's
-
Performance/Capacity limitations arising caused by special holidays

5. What are the key responsibilities for CM Manager?

A) Network HW & SW Upgrades Management; Management of the network maintenance; Management of CM personnel; CM tools selection; CM procedure management; Correlation of CM procedures with PM and FM procedures.
B) Leadership and Management; Network Configuration reporting; Network database maintenance; management of network acceptance and changes; maintenance and development of CM tools; change management procedures and templates; configuration integrity.
C) SLA SOA content definition; Account Director support; Third party company management; End to End quality of service Management.
D) CM Procedure Management, CM Team Leadership; CM report creation; Network Planning; HW management.

Solutions: