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Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

1. A nonprofit wants to send an event cancellation notice to 150 Salesforce contacts without a separate email service provider. It wants to manage bounces, resend the notice as needed, and view the send history on the Contact record. Which option should a consultant recommend to meet the requirements?

A) Send List Email
B) Email-to-Case
C) Account Engagement
D) Elevate

2. A nonprofit organization currently tracks one-time donations in Nonprofit Cloud. The organization wants to expand its fundraising to include recurring donations. Which additional Nonprofit Cloud objects should be used to establish recurring donations?

A) Gift Designation and Gift Commitment
B) Gift Commitment and Gift Commitment Schedule
C) Opportunity and Gift Commitment Schedule

3. A nonprofit receives a donation from a family foundation. What should the consultant recommend to ensure the donation is reflected on the family's household record?

A) Use Account Soft Credits to credit the household.
B) Add an Account lookup field on the Payment for the Opportunity for the household.
C) Add an additional Account lookup field on the Opportunity for the household.
D) Use a GAU Allocation to credit the donation to the household.

4. A gift officer is entering donations and wants to track that the donor responded to the most recent direct mail campaign. Which feature should the consultant configure to record the donor's campaign response?

A) Sales Process
B) Customizable Campaign Influence
C) Automatic Campaign Member Management
D) Customizable Rollups

5. The system administrator at a nonprofit wants to use Advanced Mapping for regular data imports of constituent and donation data. What is an important consideration of Advanced Mapping?

A) The target objects must directly relate to Accounts, Contacts, or Opportunities.
B) The target fields can only be text, currency, number, date or address fields.
C) The target objects must be NPSP objects.
D) Checkbox fields are unavailable to map to as target fields.

Solutions: