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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which competitive advantage does HP PPS Services offer in comparison to Dell, Lenovo, Lexmark, Ricoh,
and Apple?

A) Wider geographical coverage
B) Wider offering
C) Better security services
D) Lower prices

2. Which HP Care Pack Services option is considered a Risk Mitigation service?

A) Printer and Accessory Installation
B) Offsite Repairs
C) PC Tracking and Recovery
D) Asset Tagging

3. How should you counter the following objection?
"The standard warranty is sufficient."

A) HP Care Packs give you predictability and greater control on TCO.
B) HP Care Packs expedite repairs to reduce downtime.
C) HP Care Packs allow you to choose from various options that best suit your needs.
D) With HP Care Packs, HP dispatches trained technicians with genuine parts, within the agreed time

4. What is true about HP Standard Contractual Services?

A) HP standard Contractual Services can provide special customer delivery requirements, such as project
management.
B) HP Standard Contractual Services are prepaid annual service packages typically sold at the point of
hardware sale.
C) The HP Standard Contractual Services are annual services for multiple products on one agreement.
D) Each HP Standard Contractual Services agreement is linked to one hardware serial number.

5. Which service is part of data and hardware protection?

A) Onsite repair
B) Maintenance kit
C) Printer installation
D) Defective media retention

Solutions: