Verified 500-442 dumps Q&As - Pass Guarantee or Full Refund [Jan-2024]
500-442 PDF Dumps | Jan 20, 2024 Recently Updated Questions
NEW QUESTION # 24
Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)
- A. Configure Business Hours under Organizational Setup > Departments under CCE Admin
- B. Configure an IF node in ICM script editor
- C. Use the expression BusinessHourStatus.<Calendar Name> . BusinessHours in the IF node.
- D. Configure Business Hours under Organizational Setup > Business hours under CCE Admin
- E. Configure set variable in ICM script editor
Answer: C,D
NEW QUESTION # 25
Which two components are needed to setup RONA? (Choose two.)
- A. System timers
- B. Attribute settings
- C. Skill Target Configuration
- D. Agent Permission levels
- E. Call Routing Logic
Answer: B,C
NEW QUESTION # 26
In Finesse, how are different gadgets enabled for specific team members?
- A. Only the same type and configuration of gadgets are supported for all users.
- B. Ask an administrator to configure the team with a custom layout.
- C. Ask the agent to add the gadget to his desktop after launching Finesse.
- D. Ask the supervisor to add the gadget to the agents desktop.
Answer: C
NEW QUESTION # 27
What are two possible Outbound Dialing Modes? (Choose two.]
- A. Direct Predictive Mode
- B. Accept Mode
- C. Predictive Mode
- D. Preview Mode
- E. Progression Mode
Answer: A,D
NEW QUESTION # 28
In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?
- A. ICM responds to the Route Request by running a Routing Script.
- B. Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.
- C. CVP establishes an HTTP link with theVVB(or IOS VXML Gateway), establishing the IVR Leg of the call.
- D. CVP delivers a Route Request to the ICM Central Controller.
Answer: C
NEW QUESTION # 29
In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration page? {Choose two.)
- A. Routing scripts
- B. Workflows
- C. Skill-groups
- D. Routing Layouts
- E. Reason Codes
Answer: A,B
NEW QUESTION # 30
Users should be associated as members of a Security Group to access Configuration Manager or Script Editor.
Where can this task be accomplished?
- A. CCE Admin page
- B. Active Directory
- C. Domain Manager
- D. Configuration Manager
Answer: A
NEW QUESTION # 31
Which two steps are required to configure a Supervisor? (Choose two.)
- A. assign the Supervisor to a Precision Queue
- B. ensure that "Is Supervisor" is checked
- C. assign the Supervisor to a Skill Group and Precision Queue
- D. assign the Supervisor to only one Team
- E. make sure the Supervisor has an Active Directory Account
Answer: B,D
NEW QUESTION # 32
What are two purposes of Cisco Unified Intelligence Center? (Choose two.)
- A. allows different groups of users to configure APIs based on their roles
- B. customizes the visual presentation of the reports
- C. allows agents to re-skill to a different skill group or team
- D. automates Text to Voice Bot Configurations
- E. obtains data from the base solution's database, known as Data Sources
Answer: A,E
NEW QUESTION # 33
What are two parts of a Single Sign-on message flow? {Choose two.)
- A. IdS detects the user has an invalid access token
- B. IdP provides a login page for authenticating the user
- C. IdS detects the user has a valid access token
- D. Browser issues PUT of the Finesse desktop with an access token
- E. IdS provides a login page for authenticating the user
Answer: B,E
NEW QUESTION # 34
Which two servers can be accessed from the Web Administration tool? (Choose two.)
- A. CVP
- B. PG
- C. Rogger
- D. Finesse
- E. DCCMP
Answer: A,B
NEW QUESTION # 35
What does Precision Routing use to determine if an agent is part of its pool?
- A. Teams
- B. Attributes
- C. Skills
- D. Expressions
Answer: A
NEW QUESTION # 36
Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)
- A. ICM script
- B. Call type
- C. Skill Targets
- D. Media routing domain
- E. Network VRU
Answer: A,B
NEW QUESTION # 37
Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)
- A. Security Configuration Designer
- B. Security Administrator
- C. Report Definition Designer
- D. Dashboard Administrator
- E. Report Designer
Answer: B,C
NEW QUESTION # 38
How can the Extension Mobility feature be described?
- A. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
- B. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.
- C. As part of the configuration, both device profiles and phones need to be added to the pg user account.
- D. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.
Answer: A
Explanation:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_1052/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_chapter_011101.html
NEW QUESTION # 39
What is the goal of identifying a call type?
- A. to ensure the call reaches the agent in the correct queue
- B. to ensure the call goes to the correct MRD
- C. to ensure the correct Skill Target is selected
- D. to ensure the contact is handled by the correct CCE Routing Script
Answer: C
NEW QUESTION # 40
Which tool can be used to verify the configuration of Basic Call settings?
- A. ICM Script Editor
- B. Deleted Objects tool
- C. Call Tracer
- D. Router Log Viewer
Answer: C
NEW QUESTION # 41
Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)? (Choose two.)
- A. average queue time
- B. customer satisfaction
- C. call abandon rate
- D. cost
- E. productivity
- F. customer expectations
Answer: C,F
NEW QUESTION # 42
How are additional ICM Tools added?
- A. PG Server node will add the additional tools provided in the Administration Tools folder.
- B. The Logger Server node will add the additional tools provided in the Administration Tools folder.
- C. Script Editor is available in the PG and ICM Router server.
- D. Admin Server node will add the additional tools provided in the Administration Tools folder.
Answer: C
NEW QUESTION # 43
What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)
- A. Call Routing Reports
- B. TCP/IP disconnect reports
- C. Administration Audit Report
- D. Historical Report
- E. Real-time Report
Answer: C,D
NEW QUESTION # 44
Users should be associated as members of a Security Group to access Configuration Manager or Script Editor. Where can this task be accomplished?
- A. CCE Admin page
- B. Active Directory
- C. Domain Manager
- D. Configuration Manager
Answer: A
NEW QUESTION # 45
How does CUCM function in CCE?
- A. Unified CM asks CVP what to do with Unified CCE calls and routes the call according to the instructions provided by the CVP.
- B. A Unified CM Publisher is a logical relationship of physical (deployed as virtual Machines) servers combined for redundancy purposes.
- C. Unified CM asks ICM what to do with Unified CCE calls and routes the call according to the instructions provided by the Unified CCE.
- D. In a CUCM cluster, the Subscriber keeps the master Read/Write copy of configuration DB, which is replicated to all servers in the cluster.
Answer: C
NEW QUESTION # 46
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500-442 Exam Questions – Valid 500-442 Dumps Pdf: https://www.topexamcollection.com/500-442-vce-collection.html
500-442 Practice Test Questions Answers Updated 62 Questions: https://drive.google.com/open?id=1V4uJLo0AEuUENC-vZwSodmTLSUQj3YQf
