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Exam Code: PEGACPCSD25V1
Exam Name: Certified Pega Customer Service Developer 25
Certification Provider: Pegasystems
Corresponding Certification: Pegasystems Certification

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PEGACPCSD25V1

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Updated: Jul 31, 2026

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PEGACPCSD25V1 Practice Q&A's

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Pegasystems PEGACPCSD25V1 Exam Overview:

Certification Vendor:Pegasystems
Exam Name:Certified Pega Customer Service Developer 25
Exam Number:PEGACPCSD25V1
Exam Format:Multiple choice, Scenario-based questions
Real Exam Qty:50
Exam Price:190 USD
Certificate Validity Period:Valid until product version is retired or replaced
Available Languages:English
Exam Duration:90 minutes
Passing Score:65%
Recommended Training:Pega Customer Service Implementation
Exam Registration:Pearson VUE Registration
Exam Way:Online proctored or onsite test center
Pre Condition:Recommended: Pega Customer Service Implementation training; prior experience implementing Pega applications
Official Syllabus URL:https://academy.pega.com/exam/certified-pega-customer-service-developer

Pegasystems PEGACPCSD25V1 Exam Syllabus Topics:

SectionWeightObjectives
Application Development15%- Modular Enterprise Reuse
- Coexistence strategies
- Customer Service Constellation transition
- Pega Blueprint and application design
- Center-out architecture
Channels20%- Pega Digital Messaging
- Pega Voice AI
- Email bots and agentic channels
- Pega Call configuration
Core Business Outcomes5%- Contact center value drivers
- Contact center foundations
Reporting and Insights5%- Insights creation
- Operational dashboards
User Experience20%- Composite tabs and agent interface configuration
- Composite best practices
- Constellation UX best practices
Data Integration15%- External data integration and storage options
- Entity relationships and configuration
- Common Data Model
Interaction Management20%- Dialogs configuration
- Business Conditions
- Agent suggestions and guidance
- Pega Knowledge Buddy and content management
- Customer Verification

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