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Salesforce NP-Con-102 Exam Overview:
| Certification Vendor: | Salesforce |
| Exam Name: | Salesforce Certified Nonprofit Cloud Consultant Exam |
| Exam Number: | NP-Con-102 |
| Certificate Validity Period: | 1 year (requires periodic maintenance via Salesforce Trailhead modules) |
| Exam Price: | $200 USD (standard registration fee) |
| Exam Duration: | 105 minutes |
| Exam Format: | Multiple Choice, Multiple Select |
| Passing Score: | Approximately 68% |
| Related Certifications: | Salesforce Certified Administrator Salesforce Certified Platform App Builder Salesforce Certified Sales Cloud Consultant |
| Real Exam Qty: | 60-65 |
| Available Languages: | English, Japanese, Simplified Chinese |
| Recommended Training: | Salesforce Nonprofit Cloud Trailhead Learning Salesforce Partner Training Courses |
| Exam Registration: | Salesforce Certification Portal Webassessor (Kryterion Exam Platform) |
| Sample Questions: | Salesforce NP-Con-102 Sample Questions |
| Exam Way: | Online proctored or onsite testing center |
| Pre Condition: | Recommended: Salesforce Administrator certification or equivalent experience with Salesforce platform and Nonprofit Cloud solutions |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/nonprofitcloudconsultant |
Salesforce NP-Con-102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Nonprofit Cloud Fundamentals | - Salesforce Nonprofit Cloud Data Model
|
| Program and Service Management | - Program Lifecycle Management
|
| Reporting, Analytics, and Integration | - Integration Concepts
|
| Case Management and Service Delivery | - Service and Case Tracking
|
| Fundraising and Engagement | - Donor Management
|
Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:
1. A consultant is engaged by a nonprofit organization that wants to implement Nonprofit Cloud to digitize its siloed processes. Currently, the processes are comprised mostly of spreadsheets, notepads, and inboxes. The organization wants to have a fixed budget and a fixed scope of work (SOW). The organization already understands what is required and will clearly define all deliverables upfront. Which project management methodology describes the organization approach?
A) Waterfall
B) Agile
C) Kanban
2. A nonprofit organization is using Care Plans in Nonprofit Cloud to manage interactions with clients. The organization has standard Care Plan Templates set up but must often add additional elements to a Care Plan based on a client's specific needs. What can be manually added directly to a Care Plan?
A) Goal Assignments and Benefit Assignments
B) Document Checklists and Document Templates
C) Programs and Program Enrollments
3. A nonprofit wants to use Volunteers for Salesforce for volunteer management. Which action should a consultant take before installing the package?
A) Check that the nonprofit has the most recent NPSP release.
B) Ensure the Program Management Module is already installed.
C) Apply for license donation for Volunteers for Salesforce.
D) Compare usage of roll-up summary fields to limits.
4. A nonprofit wants to make a substantial technology shift that will affect multiple teams and departments.
Which two initial steps should a consultant discuss with the nonprofit? (Choose 2)
A) Establish a sense of urgency.
B) Deploy features to meet departmental requirements.
C) Form a powerful guiding coalition.
D) Summarize final technology implementation steps.
5. A nonprofit organization uses direct mail as one of its communication channels and wants to track mailing and seasonal addresses for its donors. What should be included in the solution?
A) Multiple custom Address fields
B) Multiple Person Account records
C) Multiple Contact Point Address records
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: A,C | Question # 5 Answer: C |
By Odelette
