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HP HP5-H10D Exam Overview:
| Certification Vendor: | HP (Hewlett Packard Enterprise / HP Inc.) |
|---|---|
| Exam Name: | HP Delta - Selling HP PPS ServiceOne Services (HP5-H10D) |
| Exam Number: | HP5-H10D |
| Available Languages: | English |
| Recommended Training: | HPE Training and Certification Courses |
| Exam Registration: | HPE Certification & Learning Portal |
| Sample Questions: | HP HP5-H10D Sample Questions |
| Exam Way: | Typically online or authorized test center delivery (varies by region and program) |
| Official Syllabus URL: | https://certification-learning.hpe.com |
HP HP5-H10D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Positioning and Competitive Differentiation | - Competitive landscape overview - HP service differentiation in printing and PC ecosystems |
| HP PPS Portfolio Overview | - Positioning of HP PPS within enterprise and SMB markets - Overview of HP Personal Systems and Printing solutions |
| Customer Engagement and Sales Process | - Identifying opportunities in lifecycle services - Partner and channel collaboration model |
| HP ServiceOne Services Framework | - Support, maintenance, and managed services concepts - Service lifecycle value proposition |
| Selling HP PPS Service Value | - Solution bundling with hardware and services - Customer pain points and value-based selling approach |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
Question #1
What is true about HP Custom Contractual Services?
- A. HP Custom Contractual Services can provide special payment terms or conditions (leasing, penalties,
etc.). - B. HP Custom Contractual Services are linked to one hardware serial number.
- C. The HP Custom Contractual Services can only be defined as one Service Level Agreement.
- D. HP Custom Contractual Services requires payment made as one up-front cost for a multi-years
engagement.
Correct Answer: A 🗳️
Question #2
Which service corresponds to the following discovery question:
"Do you meet the requirements of data protection regulations by physically controlling access to your
data?"
- A. Tracking and Recovery Services
- B. Installation
- C. Asset Tagging
- D. Defective Media Retention
Correct Answer: A 🗳️
Question #3
Which type of HP Care Pack Service helps to eliminate the negative effects of equipment downtime on a
customer's business?
- A. Hardware Protection Services
- B. Mitigation of Risk Services
- C. Data Protection Services
- D. Equipment Deployment Services
Correct Answer: C 🗳️
Question #4
When is the best time to offer HP Contractual Services?
- A. Upon renewal of the existing services agreement
- B. 10 days after the expiration of the HP base warranty
- C. At the time of the new hardware purchase
- D. Anytime during the hardware lifecycle
Correct Answer: A 🗳️
Question #5
For a customer that has HP Care Pack coverage, when is the service start date of HP Post Warranty Care
Pack Services?
- A. The HP Care Pack Services registration date
- B. One day after the HP base warranty expires
- C. The date of the hardware purchase
- D. One day after expiration of the HP Care Pack Service
Correct Answer: D 🗳️
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