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Huawei H21-287_V1.0 Exam Overview:
| Certification Vendor: | Huawei |
|---|---|
| Exam Name: | Huawei HCSP-Presales-Service (AICC) V1.0 |
| Exam Number: | H21-287_V1.0 |
| Available Languages: | English |
| Exam Format: | Multiple response, Multiple choice |
| Sample Questions: | Huawei H21-287_V1.0 Sample Questions |
Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Presales Service Process | - Customer requirement analysis - Solution positioning and design |
| AI Contact Center (AICC) Solution Overview | - AICC architecture and components - Core value and industry scenarios |
| AICC Solution Design and Deployment | - Integration with enterprise systems - System deployment architecture |
| Operation, Maintenance and Optimization | - Performance optimization principles - System monitoring and troubleshooting |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
In a capacity planning scenario, if the average handle time is 5 minutes and you receive 240 calls in a 2-hour period, what is the offered traffic in Erlangs?(Formula: Erlangs = (Number of calls * AHT in hours) / Period in hours)
- A. 1200 Erlangs
- B. 20 Erlangs
- C. 10 Erlangs
- D. 5 Erlangs
Correct Answer: C 🗳️
In a Huawei AICC solution, the CTI (Computer Telephony Integration) server is responsible for the text-to- speech (TTS) conversion played in the IVR.
- A. True
- B. False
Correct Answer: B 🗳️
When implementing AICC for a government agency with requirements for data sovereignty, which aspect of the solution design is non-negotiable?
- A. All customer data and call recordings must reside on servers located within the country's borders.
- B. The brand of the physical servers used.
- C. The use of only open-source software components.
- D. All agents must be located in the same city.
Correct Answer: A 🗳️
What is the main technical challenge in implementing "screen sharing" within a video chat interaction in AICC?
- A. The inability of most web browsers to support screen sharing.
- B. The additional bandwidth and processing power required to capture and transmit the screen content.
- C. The security risk of exposing sensitive information on the agent's screen.
- D. The integration with the CRM system.
Correct Answer: B 🗳️
What is the key technical advantage of using an "API-first" architecture in modern AICC solutions?
- A. It makes the IVR prompts sound clearer.
- B. It simplifies integration with third-party systems and enables the creation of custom applications.
- C. It eliminates the need for a SIP trunk.
- D. It reduces the cost of hardware.
Correct Answer: B 🗳️
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