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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. What is the key difference between "G.711" and "G.729" audio codecs?

A) G.711 is used for recording, and G.729 is used for live calls.
B) G.729 is the standard for video calls, while G.711 is for audio only.
C) There is no significant difference.
D) G.711 provides higher audio quality but uses more bandwidth, while G.729 uses less bandwidth with slightly lower quality.

2. Which AICC feature is designed to prevent an agent from being overwhelmed by automatically limiting the number of simultaneous interactions they receive?

A) The IVR self-service menu.
B) The "Do Not Disturb" button on the UAP.
C) Workload Management within the ICD.
D) The call recording system.

3. A customer wants to integrate AICC with their Salesforce CRM using an API. The requirement is to screen- pop not just the contact record but also the entire case history and related knowledge base articles. Which AICC component is primarily responsible for orchestrating this complex data retrieval and presentation on the UAP?

A) A dedicated Integration Bus or Middleware component handles the API calls and data aggregation before sending it to the UAP.
B) The UAP itself uses a pre-configured widget or iframe to display the CRM page.
C) The CTI server makes a direct SQL query to the CRM database.
D) The ICD engine fetches the data as part of the routing logic.

4. What is the primary purpose of a "network diagram" in an AICC proposal or design document?

A) To list the phone numbers for the contact center.
B) To describe the IVR menu flow.
C) To illustrate the physical and logical connections between all components, including firewalls, routers, and servers.
D) To show the organizational structure of the contact center.

5. The primary function of a Session Border Controller (SBC) in an AICC network is to increase the compression ratio of voice codecs to save bandwidth.

A) True
B) False

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