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Updated: Sep 03, 2026

No. of Questions: 59 Questions & Answers with Testing Engine

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Avaya 3000.3 Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya Small and Medium Enterprise (SME) Communications Solutions Exam
Exam Number:3000-3
Related Certifications:Avaya Certified Support Specialist (ACSS) – Small and Medium Enterprise (SME) Communications
Available Languages:English
Exam Format:Multiple Choice, Multiple Response
Certificate Validity Period:Exam retired (retired on June 23, 2012)
Exam Duration:90 minutes
Real Exam Qty:59
Sample Questions:Avaya 3000.3 Sample Questions
Exam Way:Historically delivered through Pearson VUE authorized testing centers; this exam has been retired.
Pre Condition:No mandatory prerequisite exam; intended for candidates with knowledge and experience in Avaya IP Office SME communications solutions.
Official Syllabus URL:https://www.avaya-learning.com/

Avaya 3000.3 Exam Syllabus Topics:

SectionObjectives
Topic 1: Maintenance and Troubleshooting- Operational support
  • 1. Fault diagnosis
  • 2. Performance verification
  • 3. Common issue resolution
Topic 2: Implementation and Configuration- System deployment
  • 1. Initial configuration
  • 2. User and extension configuration
  • 3. Licensing and feature activation
Topic 3: Telephony and Messaging Applications- Communication applications
  • 1. VoiceMail Pro
  • 2. Auto attendant and messaging features
  • 3. Meet-me conferencing
Topic 4: IP Office Hardware and Components- Platform hardware selection
  • 1. Interface cards
  • 2. Control units and expansion modules
  • 3. Digital and analog endpoint support
Topic 5: Call Routing and Networking- Multi-site networking
  • 1. Trunk resource planning
  • 2. Call routing optimization
  • 3. Small Community Network (SCN) design
  • 4. Voice Compression Module utilization
Topic 6: Infrastructure Data Gathering- Customer productivity requirements
  • 1. Business application integration requirements
  • 2. Current PBX/key system features and dial plan
  • 3. Existing data network
  • 4. Existing telecom infrastructure
Topic 7: Solution Design- SME communications solution architecture
  • 1. IP Office platform selection
  • 2. Site topology and scalability
  • 3. Capacity planning

Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

Question 1

A client wishes to have a backup VoiceMail Pro Server for redundancy in case the primary VoiceMail Pro Server is unavailable on the network. Which two items are needed?
(Choose two.)

A. Backup Server IP Address configured on IP Office
B. Primary Server IP Address configured on the secondary server
C. License for the secondary VoiceMail Pro Server
D. Secondary VoiceMail Pr Server installed on the network


Question 2

The Customer Call Reporter (CCR)server IP address is 192.168.42.100.
After installing CCR and creating a Supervisor, what is the correct link for a CCR Agent to login?

A. http://192.168.42.100:8080/inyama/inyama.html
B. http://192.168.42.100/CCRWebClint
C. https://localhost/CCRWebAgent
D. http://localhost/CCRWebAgent
E. http://192.168.42.100:8888


Question 3

The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The telephone will display "Alarm" and the prompt that will play is, "This is an alarm call please hang up". Which description is true?

A. The telephone display message can be changed.
The prompt can be changed by telephone but cannot use a .wav file.
B. The telephone display message cannot be changed.
The prompt can be changed by telephone but cannot use a .wav file.
C. The telephone display massage cannot be changed.
The prompt cannot be changed.
D. The telephone display message can be changed
The prompt can changed by telephone or can use a .wav file.


Question 4

In Windows Services, which tab would you use to allow the VoiceMail Pro service to run as a specific user?

A. Dependencies
B. General
C. Advanced
D. Log on


Question 5

The design for an IP Office has two locations. They will need telephones, voicemail, and meet-me conferencing ability. They will have a PRI at the main office and the remote office will use the main office PRI for inbound and outbound calls. The main site has 40 users and one fax machine. The remote site has 15 users and one fax machine. Which cards and modules are required in the IP Office at the main site to support all digital telephones?

A. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32 Universal PRI Trunk Card, one DS30 Module.
B. IP500 Essential edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module.
C. IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI Trunk Card, one DS30 Module.
D. IP500 Preferred edition, three Digital Statin 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module.


Solutions:

Question 1
Answer: A,D
Question 2
Answer: B
Question 3
Answer: D
Question 4
Answer: D
Question 5
Answer: A

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