Microsoft AB-210 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Accelerating Sales Pipelines with AI in Dynamics 365 |
| Exam Number: | AB-210 |
| Real Exam Qty: | 40-60 |
| Exam Price: | $165 USD |
| Exam Format: | Performance-based items, Scenario-based, Multiple choice, Case studies |
| Exam Duration: | 120 minutes |
| Related Certifications: | Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate |
| Certificate Validity Period: | 1 year |
| Passing Score: | 700 |
| Available Languages: | German, Portuguese (Brazil), Japanese, French, Chinese (Simplified), English, Spanish |
| Recommended Training: | AB-210T00: Accelerating Sales Pipelines with AI in Dynamics 365 Microsoft Learn Learning Paths |
| Exam Registration: | Microsoft Learn Pearson VUE |
| Sample Questions: | Microsoft AB-210 Sample Questions |
| Exam Way: | Online proctored or onsite testing center |
| Pre Condition: | Recommended: Intermediate-level knowledge of Microsoft Power Platform configuration; experience with Dynamics 365 Sales, building model-driven apps, and Power Automate flows |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/resources/study-guides/ab-210 |
Microsoft AB-210 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Extend and enhance sales solutions with AI | 10-15% | - Implement collaboration features - Monitor and optimize AI performance - Configure reporting and visualization - Deploy and manage AI agents |
| Topic 2: Optimize AI-driven sales workflows and insights | 20-25% | - Implement predictive scoring and relationship intelligence - Set up conversational intelligence - Configure Copilot for Sales - Configure Sales accelerator and work distribution |
| Topic 3: Configure Dynamics 365 Sales core features for AI | 15-20% | - Integrate Microsoft Power Platform components - Set up core sales entities and relationships - Design and configure sales data model - Configure security and access for AI features |
| Topic 4: Qualify and prioritize leads by using AI | 15-20% | - Fine-tune predictive lead scoring models - Automate lead routing and prioritization - Implement Sales Qualification Agent - Configure lead qualification processes |
| Topic 5: Develop deals by using intelligent opportunity research | 25-30% | - Use AI for opportunity research and insights - Optimize opportunity management workflows - Deploy and configure Sales Close Agent - Configure forecasting and goal management |
Microsoft Accelerating Sales Pipelines with AI in Dynamics 365 Sample Questions:
You use price lists in Dynamics 365 Sales. Some price lists have expired.
Users need to be able to continue to manage their opportunities.
Which option is possible?
- A. Opportunities that use the expired price list will display a warning that prices must be replaced.
- B. Users can add the expired price list to opportunities created prior to the expiration date.
- C. Opportunities that use the expired price list can continue through their lifecycle.
- D. Users can add the expired price list to an opportunity but will see a warning.
Correct Answer: C 🗳️
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A company notices that sales representatives often forget to contact prospects after meetings.
Managers want AI to automatically recommend follow-up activities based on customer engagement without requiring custom workflows. Which capability best satisfies this requirement?
- A. Sales Accelerator with AI recommendations
- B. Power Automate approvals
- C. Business Process Flow stages
- D. Duplicate Detection
Correct Answer: A 🗳️
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Sellers at a company require access to Dynamics 365 Sales from mobile devices.
Some sellers cannot access records after installing the sales mobile app.
You need to ensure that the sellers can use the mobile application.
Which two components should you configure? Each correct answer presents part of the solution.
Choose two.
NOTE: Each correct selection is worth one point.
- A. Configure the mobile offline profile.
- B. Configure mobile security roles.
- C. Assign appropriate user licenses.
- D. Configure inbound and outbound profiles.
Correct Answer: B,C 🗳️
Explanation: Only visible for TopExamCollection members. You can sign-up / login (it's free).
A company uses Dynamics 365 Sales to manage enterprise opportunities. The sales team enables the Sales Research Agent to generate research summaries for each opportunity.
Sales managers must determine whether opportunities have strong external indicators that support deal progression.
You need to analyze insights from the research canvas for evidence that a deal environment is favorable.
Which two research canvas insights should you provide to the sales managers? Each correct answer presents part of the solution. Choose two.
NOTE: Each correct selection is worth one point.
- A. Record audit history and related activity creation timestamps.
- B. Strategic landscape analysis relative to the seller's value proposition.
- C. Seller activity and email response rates from CRM records.
- D. Recent public developments that influence the account's business environment.
Correct Answer: B,D 🗳️
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Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear on the review screen.
A company is evaluating AI agent capabilities for opportunity management.
Sales managers require insights about deals. You must ensure that the system does not perform automatic outreach to buyers.
You need to determine whether proposed solutions meet the requirements.
Solution: Configure the Sales Close Agent in Engage mode.
Does the solution meet the goal?
- A. Yes
- B. No
Correct Answer: B 🗳️
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