Avaya 132-S-911 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Specialist IP Telephony Implement and Support Elective Exam |
| Exam Number: | 132-S-911 (also known as 132-S-911.2 / 132-S-911.3) |
| Real Exam Qty: | 60–75 |
| Certificate Validity Period: | 2 years |
| Exam Price: | $65 USD |
| Passing Score: | Not publicly disclosed by Avaya |
| Related Certifications: | Avaya Certified Implementation Specialist Avaya Certified Support Specialist |
| Exam Format: | Multiple Choice, Scenario-Based Questions |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Recommended Training: | Avaya IP Telephony Implementation & Support Course |
| Exam Registration: | Avaya Learning & Certification |
| Sample Questions: | Avaya 132-S-911 Sample Questions |
| Exam Way: | Proctored online or onsite at authorized testing centers; **Exam is retired** |
| Pre Condition: | No official mandatory prerequisites; recommended experience with Avaya IP Telephony systems |
| Official Syllabus URL: | https://www.avaya.com/en/support/certification/ |
Avaya 132-S-911 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: System Architecture & Components | 20% | - Avaya Communication Manager - Media Gateways (G250, G350, G450, G650) - IP Endpoints & Phones - Licensing & Software Structure |
| Topic 2: Features & Services Implementation | 15% | - Voice Mail & Messaging Integration - SIP Trunking & SES Integration - Call Routing & Dial Plans - Advanced Call Features |
| Topic 3: Troubleshooting & Problem Resolution | 15% | - System Log Analysis - Gateway & Trunk Troubleshooting - Endpoint Registration Problems - Call Quality & Media Issues |
| Topic 4: System Administration & Maintenance | 25% | - User and Station Administration - System Backup & Restore - Performance Monitoring - Security Configuration |
| Topic 5: Installation & Initial Configuration | 25% | - Server and Gateway Installation - Firmware and Software Updates - Basic Call Processing Setup - Network Integration & IP Connectivity |

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By Yvonne


