Avaya 34800X Exam Overview:
| Certification Vendor: | AVAYA |
| Exam Name: | Avaya Oceana® Solution Design Exam |
| Exam Number: | 34800X |
| Exam Format: | Multiple Choice Questions (MCQ) |
| Exam Duration: | 120 minutes |
| Available Languages: | English |
| Related Certifications: | Avaya Oceana Solution Integration Exam Avaya Oceana Solution Implement |
| Passing Score: | 70–80% |
| Recommended Training: | Avaya Oceana Training Resources |
| Exam Registration: | Avaya Certification Portal |
| Exam Way: | Computer-based exam delivered through authorized testing centers or online proctored platforms (varies by region). |
| Pre Condition: | No strict prerequisites published publicly; Avaya recommends familiarity with Avaya Oceana and contact center solutions. |
| Official Syllabus URL: | https://www.avaya.com |
Avaya 34800X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Oceana Solution Design Concepts | - Oceana Architecture Overview - Solution Design Principles - Core Components and Integration Points |
| Topic 2: Security and Compliance | - Data Security Design - Compliance Considerations |
| Topic 3: Troubleshooting and Optimization | - Common Design Issues - Performance Optimization |
| Topic 4: Avaya Oceana Deployment Planning | - Deployment Models (Cloud / On-Premise / Hybrid) - Sizing and Capacity Planning - Integration with Avaya Platforms |
| Topic 5: Customer Engagement Solution Design | - Workflows and Routing Design - User Experience Design Considerations - Omnichannel Contact Center Design |

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