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HP HP2-N31 Exam Syllabus Topics:

HP Selling HP BSM Solutions Sample Questions:

1. Which business challenge does BSM Solution address by improving service alignment with business objectives?

A) service desk management
B) performance test management
C) incident ticket management
D) maintaining and monitoring the quality of services

2. Which BSM capability acts as the integration hub and metrics warehouse between the infrastructure and application teams?

A) Run-time Service Model (RTSM)
B) Heads-up Display Monitoring (HUDM)
C) Application Performance Model (APM)
D) Business Process Monitoring (BPM)

3. Which Network Management business challenges do IT executives face that are solved through BSM? (Select two.)

A) reducing data center power consumption
B) monitoring security breaches more effectively
C) providing better asset management tracking
D) meeting and reporting on compliance and regulatory requirements
E) reducing costs through tool consolidation

4. What is the most correct value proposition for HP Software's BSM Application Performance management Solution?

A) Proactive application monitoring mitigates risks by reducing the number and duration of Severity 1 outages, thereby reducing end user minutes lost.
B) It enables IT organizations to enhance network performance and availability while improving resource utilization and provides secure, compliant networks, while meeting SLAs and containing costs.
C) It consolidates performance and event data from heterogeneous architectures to reduce downtime, improves operations through greater system visibility, and lowers costs due to improved efficiency.
D) Proactive network monitoring with detailed event capture lowers IT costs by reducing the incidence of performance degradation and the number and duration of network outages, thereby reducing the risks and costs of SLA noncompliance and regulatory penalties.

5. Which key customer persona is most likely associated with and involved in Systems Management?

A) Senior Project Manager
B) Operations Manager
C) Director of Human Resources
D) Quality Assurance Director

Solutions: