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HP HP2-N31 Exam Syllabus Topics:

HP Selling HP BSM Solutions Sample Questions:

1. Which statement best links a customer problem to a solution capability for Application Performance Management?

A) Problem; how to determine which events matter and which are just "noise" Solution: Operations Manager (i)
B) Problem: the inability to capture and consolidate infrastructure and application events in real-time Solution: HP Run-time Service Model (RTSM)
C) Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)
D) Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)

2. What is a BSM discovery question that you should ask to an IT executive relating to how they are aligning IT with the business and meeting customer expectations?

A) How can you become more efficient in reducing costs and more predictable around IT issues impacting your business services?
B) How do you market and promote the value that IT brings to your organization?
C) How do you continue to deliver applications and services that meet or exceed service level agreements?
D) How do you improve the trust and confidence in an industry with financial closures and questionable compensation structures?

3. Which statement best links a customer problem to a solution capability for Systems management?

A) Problem: the inability to capture and consolidate infrastructure and application events in real-time Solution: HP Runtime Service Model (RTSM)
B) Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)
C) Problem: how to determine which events matter and which are just "noise" Solution: Operations Manager (i)
D) Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)

4. What is the most correct value proposition for HP Software's BSM Solution?

A) Proactive application monitoring mitigates risks by reducing the number and duration of Severity 1 outages, thereby reducing end-user minutes lost.
B) It enables IT organizations to enhance network performance and availability while improving resource utilization and provides secure, compliant networks, while meeting SLAs and containing costs.
C) Proactive network monitoring with detailed event capture lowers IT costs by reducing the incidence of network performance degradation and the number and duration of network outages, thereby reducing the risks and costs of SLA noncompliance and regulatory penalties.
D) It consolidates performance and event data from heterogeneous architectures to reduce downtime, improves operations through greater system visibility, and lowers costs due to improved efficiency.

5. Which customer challenge does BSM Systems management most specifically address?

A) need to reduce mean time to repair (MTTR) for network outages (to prevent too much time spent troubleshooting)
B) need to develop a multi-screen monitoring view of the cross-domain infrastructure
C) inability to detect the root-cause of an application problem
D) inability to provide a holistic and cross-domain view of their entire IT infrastructure

Solutions: