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SAP C_BCSCX_2502 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2
  • Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3
  • Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

Reference: https://learning.sap.com/certifications/sap-certified-associate-positioning-sap-business-suite-via-sap-customer-experience-solutions

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions:

Question #1

Which solution can be used to analyze a real-time 360 view of the customer?

  • A. SAP Customer Data Platform
  • B. Customer Identity Access Management (CIAM) for Business-to-Business (B2B)
  • C. Customer Identity Access Management (CIAM) for Business-to-Consumer (B2C)
  • D. Enterprise Consent and Preference Management
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #2

Which application would you use to execute an email campaign for a target group?

  • A. SAP Customer Data Cloud
  • B. SAP Service Cloud Version 2
  • C. SAP Emarsys
  • D. SAP Commerce Cloud
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #3

Which of the following features are available in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

  • A. Agent Desktop
  • B. Omnichannel experience
  • C. Guided selling
  • D. Billing
Reveal Solution  Discussion  0

Correct Answer: A,B  🗳️

Question #4

Your customer is looking for a solution that can be used on a mobile device to execute a guided selling process.
Which SAP Customer Experience solution would you recommend?

  • A. SAP Customer Data Platform
  • B. SAP Emarsys
  • C. SAP Sales Cloud Version 2
  • D. SAP Commerce Cloud
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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