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Salesforce Certified Business Analyst Sample Questions:

1. Which permission is required to create, delete, refresh or activate a Sandbox?

A) Environment Manager
B) System Administrator
C) Sandbox Editor
D) Manage Sandbox

2. What is the storage of the Developer Pro Sandbox?

A) 200MB
B) 2GB
C) 1GB
D) 300MB

3. Cloud Kicks is planning to create a new Service Cloud console app for its services team to resolve issues with delayed shipments to customers. The business analyst (BA) wrote the user stories based on a written list of requirements provided by the manager of the services team. Upon stakeholder review with the entire services team, many of the user stories were rejected and the BA had to revise them.
When the BA wrote the initial user stories, what was the likely cause of the issue?

A) The project team failed to discuss the user stories as a group.
B) The user stories focused on well-defined personas.
C) The acceptance criteria of the user stories were too specific.

4. The Salesforce project team at Cloud Kicks is about to start a project that crosses sales and service teams. The business analyst (BA) has been tasked with writing user stories with the teams in a workshop.
What should the BA keep in mind during the process?

A) User stories specify which technical components are impacted.
B) User stories encourage iterative development.
C) User stories are fixed upon stakeholder approval.

5. Universal Containers is beginning a Commerce Cloud project with a new client. The business analyst (BA) wants to leverage customercentric discovery to ensure a successful project outcome.
How can the BA put this into action before the first requirements workshop?

A) Navigate the client's online purchasing process.
B) Develop preliminary technical specifications.
C) Research the background of the client's Salesforce team.

Solutions: