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Salesforce Certified Business Analyst Sample Questions:

1. Cloud Kicks will launch a new customer experience portal. During discussions with the VP of customer service, a business analyst (BA) recorded the following:
* All logins must use multi-factor authentication (MFA).
* Portal pages should load within 2 seconds.
How should the BA document the items?

A) functional requirement
B) Non-functional requirement
C) User story

2. Universal Container (UC) is implementing Sales Cloud. The business analyst (BA) assigned to the project wants to the project wants to become a trusted advisor to UC stakeholders.
What are some communication best practices a BA should follow to help achieve this goal?
What are some communication best practices a BA should follow to help achieve this goal?

A) Ask questions and document the answers, make suggestions based on previous project success, and provide a meeting agenda period to each session>
B) Ask each project team member to complete a survey, create a project plan, and delegate roles and responsibilities to stakeholders.
C) Outline previous project experience, record and take notes for every meeting, and limit communication to weekly updates.

3. From where can an Admin unlock a user?

A) Setup > Object Manager > Users > Select User > Unlock
B) Setup > Locked Users > Unlock
C) Users > Select user > Unlock
D) Users > Logins > Unlock Users

4. A business analyst is working with a new customer on a Sales Cloud implementation. The executive sponsor for the project is new to the company and their role as VP. The sponsor has inherited functional requirements from the previous VP that were gathered 9 months ago. The project start date has yet to be defined. The sponsor wants to use the inherited requirements in lieu of a traditional discovery process.
What is the largest risk with this approach?

A) The previous VP's requirements are outside of the Salesforce framework.
B) The previous VP's requirements may differ from those of the new executive.
C) The previous VP's requirements fail to meet current formatting standards.

5. Northern Trail Outfitters follows an Agile methodology for its Marketing Cloud projects. The project team creates several types of documents.
Which document should a business analyst use to. capture the software and behavioral requirements of the application?

A) System requirements specification
B) Scope statement specification
C) Functional requirements specification

Solutions: