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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers (UC) has a legacy system that needs to integrate with Salesforce. UC wishes to create a digest of account action plans using the generative API feature. Which API service should UC use to meet this requirement?

A) Metadata API
B) REST API
C) SOAP API

2. Universal Containers has PDF maintenance guides in an external folder, not yet in Salesforce.
The team wants a standard, clicks-only setup for the Service Agent to use these documents.
Which approach should the Agentforce Specialist implement?

A) Paste external PDF links into topic instructions and rely on the model to follow them, avoiding configuration of a retrieval source, index, or retriever action.
B) Upload the PDFs as File source in the Agentforce Data Library which will build a Search Index, and create a retriever to ground responses from those documents.
C) Configure Data Cloud to ingest file attachments and create custom index and retriever for product record and attachment data.

3. Universal Containers implements three custom actions to get three distinct types of sales summaries for its users. Users are complaining that they are not getting the right summary based on their utterances. What should the Agentforce Specialist investigate as the root cause?

A) Ensure the input and output types are correctly chosen.
B) Review the action Instructions to ensure they are unique.
C) Review that the custom action Is assigned to an Agent.

4. Universal Containers deploys a new Agentforce Service Agent into the company's website but is getting feedback that the Agentforce Service Agent is not providing answers to customer questions that are found in the company's Salesforce Knowledge articles. What is the likely issue?

A) The Agentforce Service Agent user needs to be created under the standard Agent Knowledge profile.
B) The Agentforce Service Agent user is not assigned the correct Agent Type License.
C) The Agentforce Service Agent user was not given the Allow View Knowledge permission set.

5. Universal Containers has an active standard email prompt template that does not fully deliver on the business requirements. Which steps should an Agentforce Specialist take to use the content of the standard prompt email template in question and customize it to fully meet the business requirements?

A) Clone the existing template and modify as needed.
B) Save as New Template and edit as needed.
C) Save as New Version and edit as needed.

Solutions: