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Last Updated: Aug 07, 2026
No. of Questions: 130 Questions & Answers with Testing Engine
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| Section | Objectives |
|---|---|
| Topic 1: Case and Program Management | - Program and benefit tracking - Case lifecycle management |
| Topic 2: Public Sector Solutions Overview | - Government and public sector use cases - Core concepts of Salesforce Public Sector Solutions |
| Topic 3: Automation and Integration | - Integration with external government systems - Flow automation in public sector solutions |
| Topic 4: Constituent Experience | - Omni-channel service interactions - Self-service portals and Experience Cloud |
| Topic 5: Security and Compliance | - Compliance considerations in government deployments - Data security and access control |
| Topic 6: Data Model and Architecture | - Public sector data model components - Object relationships and configuration principles |
1. A government agency is evaluating the use of Public Sector Solutions. Their legacy solution has been in place for over 20 years; many of their current processes and files are still manual and paper-based. The agency would like to digitize and automate more its processes and files going forward. Which Public Sector Solution should a Technical Consultant recommend for this use case?
A) Smart Forms
B) Business Rule Engine
C) Intelligent Document Automation
D) Workflows
2. The City of Snaxboro has implemented CRM Analytics for Public Sector but keeps getting an error message when creating the Analytics for the Licensing, Permits, and Inspections app. They have verified that their users have the appropriate permission sets assigned. What is the most probable cause for the error message?
A) Person Accounts have not been enabled.
B) There are no active Action Plan Templates.
C) There are no Violation records.
D) There are no Visit records.
3. A public sector agency recently implemented Public Sector Solutions for the inspection and license renewal of restaurants in the city. A new inspector has been onboarded to conduct the inspections, but they cannot access the Action Plans feature. All other inspectors can access Action Plans without any problems. What could be causing this behavior?
A) Person Account Models have not been enabled on the org.
B) The 'Enable Notes' permission has not been selected for the new inspector.
C) The Salesforce user for the new inspector is disabled.
D) Action Plans Permission Set has not been assigned to the new inspector.
4. Which three require set up to configure a License Authorization?
A) Regulatory Authorization Type
B) Business Type
C) Inspection Type
D) Regulatory Authority
E) Business Profile
5. A public sector agency is looking to digitize its operations for Emergency Response. As the technical consultant on the project, the expectations are to roll out a public facing portal that allows citizens to submit a simple emergency request with some basic information. Which two are the correct approaches a consultant should take to meet these objectives?
A) Create a custom Case Record Type and leverage a prebuilt Contact Support Form
B) Build a digital experience site using the Help Center template based on the agency's requirement
C) Leverage prebuilt Emergency Service Request flow.
D) Build a digital experience site using pre-configured emergency response management (ERM) specific template
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: A,D,E | Question # 5 Answer: C,D |
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