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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.

A) You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
B) You can download large volumes of SR data from the Analytics interface.
C) You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
D) You must retrieve large volumes of data through a REST API endpoint.

2. Which two keyboard shortcuts can be modified?

A) OK
B) Save and Close
C) Save and Continue
D) Create Service Request
E) Cancel

3. Which two options are true about reporting on milestones?

A) Milestone reporting is performed via the CRM Service Request Real-Time subject area.
B) An as-delivered SLA Infolet shows near-overdue and overdue milestones.
C) No standard reports on milestones are provided.
D) Administrator-defined milestone data is not included in Analytics.

4. Identify the sequence of steps you must follow to disable the Service Communication channels.

A) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"
B) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".
C) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.
D) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.
E) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.

5. Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

A) The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".
B) The Base Locale for the articles has not been enabled in the correct language.
C) Users have not been given the "Knowledge Analyst" role.
D) The User Group selected for authoring articles has been set to 'External".

Solutions: