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EXIN ITIL Foundation (V4) Sample Questions:

1. Which practice has a strong influence on the user experience and perception of the service provider?

A) Service level management
B) Supplier management
C) Change enablement
D) Service desk

2. Which describes the utility of a service?

A) A service that increases constraints on the consumer
B) A service that meets its service level targets
C) A service that is fit for use
D) A service that supports the performance of the consumer

3. Which guiding principle helps an organization to understand the impact of an altered element on other elements in a system?

A) Keep it simple and practical
B) Think and work holistically
C) Focus on value
D) Start where you are

4. Which stakeholders co-create value in a service relationship?

A) Investor and consumer
B) Investor and supplier
C) Provider and supplier
D) Consumer and provider

5. Which practice handles all pre-defined user-initiated service actions?

A) Incident management
B) Service level management
C) Service request management
D) Deployment management

Solutions: