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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. Which is one of the five aspects of service design?

A) Management policy for business case creation
B) Corporate governance and policy
C) Risk analysis and management approach
D) Management information systems and tools

2. When working on an improvement iteration, which concept helps to ensure that the iteration activities remain appropriate in changing circumstances?

A) Minimum viable product
B) Feedback loop
C) Direct observation
D) Analysis Paralysis

3. What is used as a tool to help define and measure performance?

A) A continual improvement register
B) An incident record
C) A service level agreement
D) A change schedule

4. What are the types of asset management?

A) Operational and technical management
B) IT asset management and technical management
C) Operational management and IT asset management
D) IT asset management and software asset management

5. How does a service consumer contribute to the reduction of disk?

A) By managing staff availability
B) By communicating constraints
C) By paying for the service
D) By managing server hardware

Solutions: