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IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. What can AdTarget do?

A) Working with affiliates, target Internet ads without email
B) Force customers to watch the entire Internet ad before entering websites
C) Utilize You Tube to more effectively deliver ad content
D) Monitor all advertisements watched on cable television

2. The LIVE customer profile is particularly valuable as a predictor since it

A) solicits customer feedback directly
B) keeps all customer history in a cookie on their computer
C) maintains visit activity over time, and also captures off-site impressions
D) captures all web interactions for any customer

3. You can create a powerful self-service experience for the customer using?

A) The IBM Commerce Framework
B) The IBM Customer Experience Suite
C) The IBM Enterprise Service Process Manager
D) The IBM Customer Service System

4. In order to effectively implement ___________ you must be able to aggregate line items from individual orders to send to suppliers and then separate them out again for customer fulfillment.

A) supply chain visibility
B) social marketing
C) cross-channel order management
D) store operations

5. What is one key benefit of the collaboration network?

A) Understanding customer preferences.
B) Reduced employee turn-over.
C) Rapid partner on-boarding.
D) Best-of breed product design.

Solutions: