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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.
How can the utility company best meet these requests using Energy and Utilities Cloud?

A) Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.
B) Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.
C) Use the Create Payment Plan action in the Contact Center Console.
D) Work with an external debt collection agency to ensure customers pay their outstanding amount.

2. An energy company wants to sell additional commodity products related to services other than electricity and gas.
Which three enhancements need to be considered?

A) Extend the value list on the product family picklist for product object.
B) Extend the entries of record types on inventory item object.
C) Extend the entries of record types on account object.
D) Extend the value list on the status picklist for cases
E) Extend the value list on the service type picklist for service points

3. An energy company is implementing Energy and Utilities Cloud for their contact center and is in the process of importing contact information from the billing system to Salesforce, An administrator has been asked if and how the contact data updated in Salesforce will be reflected back in the billing system.
What two options can be presented back as potential solution?
Choose 2 answers

A) Salesforce Export Wizard will automatically create a csv of contact information to be imported to the billing system.
B) Salesforce can send the updated information to the billing system in real-time or batch if it's required,
C) Salesforce will be the system of record for contacts and it doesn't need to update the billing system in the future.
D) The billing system can query Salesforce every night to retrieve changes made to contacts.

4. An energy company offers multiple products to its industrial and commercial customers. They need to create a quote for a customer for multiple sites.
How would a consultant meet this business requirement?

A) Create quotes for each individual site and add products, then run multi-site batch jobs.
B) Create an opportunity, add products to it. then submit it to the MultiAppHandler class
C) Create a Master quote, create group(s). add the quote group members, add products, and apply to the group.
D) Create a multi-site quote, add members to the quote, and add products for each site

5. An energy company generates all new contracts through the Contract Lifecycle Management solutior Salesforce Industries. After a demo, the manager is very interested in using the redlining online doc feature and the reusing clauses library.
According to the manager's expectations, which template type should the developer choose to gene new contracts?

A) POF Template
B) JSON Based Document Template
C) The Microsoft Word Document Template
D) The Velocity Web Template

Solutions: