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Genesys Cloud CX Workforce Management Certification Sample Questions:

1. Which two actions can be monitored through real-time adherence in Genesys Cloud?
(Choose two)
Response:

A) Agent logins for the day
B) Agent breaks and lunch activities
C) Weekly adherence reports
D) Adherence to scheduled tasks

2. When you add a forecast modification, you need to enable it to be active.
Response:

A) True
B) False

3. How long does it take for a load-based schedule to be generated?
Response:

A) 20 minutes
B) 10 minutes
C) 5 minutes
D) 15 minutes

4. In Genesys Cloud, what action is necessary to finalize a work plan after configuration?
Response:

A) Assign to the Agent Manager
B) Configure Real-Time Adherence
C) Validate and save the work plan
D) Submit for approval

5. In Genesys Cloud, which two actions can be performed to validate a work plan?
(Choose two)
Response:

A) Check for scheduling conflicts
B) Add an approval signature
C) Ensure activities align with business needs
D) Verify agent login times

Solutions: