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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. What is the most appropriate time frame to evaluate the impact of GPR changes?
Response:

A) 1 year
B) 7-14 days
C) 12 hours
D) 1 day

2. Which two metrics are key when analyzing Action Map Reports?
(Choose two)
Response:

A) Outbound email responses
B) Offer impressions
C) Agent login times
D) Conversion events

3. Which data points are critical for running a GPR benefit assessment?
(Choose two)
Response:

A) Historical interaction volume
B) Number of agents logged in
C) Historical routing outcomes
D) IVR script text

4. What is one use case for using multiple action maps on a website?
Response:

A) Routing inbound emails
B) Limiting workforce management access
C) Supporting different user journeys and outcomes
D) Managing IVR prompts

5. Which two data types are evaluated by the AI model to predict routing outcomes?
(Choose two)
Response:

A) Interaction timestamps
B) Agent handle time trends
C) Number of agent certifications
D) Customer sentiment data

Solutions: