Verified CIS-ITSM dumps Q&As - 2024 Latest CIS-ITSM Download
Dumps Questions [2024] Pass for CIS-ITSM Exam
NEW QUESTION # 30
Knowledge Ratings are stored in the _________ table.
- A. Knowledge Base [kb_knowledge_base]
- B. Knowledge Searches [ts_query_kb]
- C. Knowledge Feedback [kb_feedback]
- D. Knowledge [kb_knowledge]
Answer: C
NEW QUESTION # 31
Change management uses the workflow engine by default to _____________. (Choose three.)
- A. Generate change tasks
- B. Manage approvals
- C. Close related tasks
- D. Send notifications
- E. Manage SLAs
Answer: A,B,E
NEW QUESTION # 32
Which of the following statements is true when an incident has several child incidents?
- A. All updates to child incidents are reflected in the parent incident.
- B. All updates to parent incident are reflected in child incidents.
- C. No updates are synchronized between parent and child incidents.
- D. Updates to State, Comments, Work Notes, and Resolution Code are reflected in child incidents.
Answer: D
Explanation:
Explanation
When a Parent Incident's State changes to Resolved - for all active Children, the State, Close Notes, Close Code, Comments, and Work Notes are updated to reflect updates in the parent incident's corresponding fields.
NEW QUESTION # 33
Which of the following actions on the Incident table require the itil_admin role?
- A. Archive Incident
- B. Close Incident
- C. Delete Incident
- D. Update Incident
Answer: C
Explanation:
NEW QUESTION # 34
According to ServiceNow, it is recommended to use Widgets instead of Macros.
- A. True
- B. False
Answer: A
NEW QUESTION # 35
What will be the next state when the "Request Approval" button is clicked in normal change form?
- A. Approval Requested
- B. Assess
- C. Authorize
- D. Open
Answer: B
NEW QUESTION # 36
The VP of Sales wants to require that the Next Step field is always updated when an opportunity stage is changed.
How can this process be automated?
- A. Create a workflow rule with the following formula: AND( ISCHANGED(ISPICKVAL(StageName), ISCHANGED(NextStep))
- B. Create a validation rule with the following formula: AND( ISCHANGED(StageName), NOT( ISCHANGED(NextStep)))
- C. Create a workflow rule with the following formula: AND( ISCHANGED(StageName), NOT( ISCHANGED(NextStep))
- D. Create a validation rule with the following formula: AND( ISCHANGED(ISPICKVAL(StageName)), NOT( ISCHANGED(NextStep)))
Answer: D
NEW QUESTION # 37
In the baseline configuration of change management, which fields and records are included when the Copy Change UI action is used to copy a change request?
- A. Backout plan, Category, Change Type, Attachments, Work notes.
- B. Change Tasks, Impact, Attachments, Planned start date, Risk.
- C. Configuration item, Change Tasks, Approvals, Risk, Attachments.
- D. Configuration item, Change Tasks, Risk, Backout plan, Category.
Answer: D
NEW QUESTION # 38
What is the name of namespace of the Service Catalog API?
- A. sn_sc
- B. snc
- C. now
- D. global
Answer: A
NEW QUESTION # 39
Which of the following is NOT a consideration when determining the need for multiple service catalogs?
- A. Delegation of Catalog Administration
- B. Audience
- C. Size of the company
- D. Services and Types of Service
Answer: C
NEW QUESTION # 40
Which two statements are true regarding Salesforce Customer Community members? (Choose two.)
- A. They must belong to a company's internal community to participate in Chatter collaboration.
- B. Their reputation levels must be the same across all communities of which they are members.
- C. They use the Ideas tab to submit, comment on, and vote for ideas.
- D. They find crowdsourced answers and Knowledge articles to resolve a support issue.
Answer: C,D
NEW QUESTION # 41
What happens when "Communicate Workaround" is clicked in problem form?
- A. Workaround is copied to comments of all incidents that are linked to the problem except incidents with state
"On Hold". - B. Workaround is copied to comments of all incidents that are linked to the problem where the incidents' states are "On Hold" and the On Hold reason is "Awaiting Problem".
- C. Workaround is copied to comments of all incidents that are linked to the problem.
- D. Workaround is copied to comments of all incidents that are linked to the problem where the incidents' states are "On Hold".
Answer: C
Explanation:
This behavior has changed in New York release and now the workaround is copied to all linked incidents, not only those with state equals to On Hold.
NEW QUESTION # 42
ServiceNow doesn't recommend having a service for generic requests in the service catalog.
- A. True
- B. False
Answer: B
Explanation:
It is actually recommended to have a generic request in the Service Catalog.
NEW QUESTION # 43
Your customer wants Problem records to be assigned automatically to the Support group associated with the CI on the problem record.
Which business rule already satisfies this requirement?
- A. Populate Assignment Group based on Cl Support Group
- B. Populate Assignment Group based on CI/SO
- C. Problem Assignment Group based on CI Support Group
- D. ITSM Best Practice Group Assignment
Answer: B
NEW QUESTION # 44
A company has a custom object, Order__c, that has a required, unique, external ID field called Order_Number__c.
Which statement should be used to perform the DML necessary to insert new records and update existing records in a List of Order__c records?
- A. upsert orders;
- B. upsert orders Order_Number__c;
- C. merge orders;
- D. merge orders Order_Number__c;
Answer: B
Explanation:
Explanation
NEW QUESTION # 45
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