Pass Your Avaya Exam with 78950X Exam Dumps (Updated 65 Questions) [Q20-Q42]

Pass Your Avaya Exam with 78950X Exam Dumps (Updated 65 Questions)

78950X Exam Dumps - Avaya Practice Test Questions

Avaya 78950X Exam Syllabus Topics:

Topic	Details
Topic 1	Create customized real-time display IP Office Configurations
Topic 2	Explain the whole process of installing, configuring, maintaining and testing to bring the ACCS in a working state Apply the configuration steps for multimedia features within ACCS
Topic 3	Apply basic ACCS administration tasks and configure agent and supervisor privileges Explain the ACCS license assignments Generate and schedule reports
Topic 4	Describe the high-level configuration steps for Avaya Aura® Media Servers in a High Availability environment Explain how to secure the links between ACCS and IP Office
Topic 5	Explain the steps required to troubleshoot the ACCS server by symptoms Explain the business continuity requirements in a Campus Redundancy Environment
Topic 6	Explain the required IP Office configuration steps to integrate with ACCS Explain the operation and benefits of the ACCS solution
Topic 7	Apply the configuration steps for outbound features using Outbound Campaign Management Tool Describe the ACCS deployment methods that relates to AAMS, WebLM and ACCS

 

NEW QUESTION 20
What are the high level configuration requirements for Avaya Aura Media Server (AAMS) HA?

• A. The UUID from Primary AAMS should be selected for use on Backup AAMS.
• B. The UUID from Backup AAMS should be selected for use on Primary AAMS.
• C. The Replication account setup must be different between Primary and Backup AAMS.
• D. Enable High Availability should only be selected on the Primary AAMS.

Answer: A

 

NEW QUESTION 21
For which operation is the Outbound Mail Handler component of the Email Manager responsible?

• A. Applying the rules engine to determine what skillset to queue the contact to
• B. Saving email attachments to the appropriate folder
• C. Logging into the corporate email server and sending the auto-reply
• D. Retrieving email messages from the corporate email server

Answer: A

 

NEW QUESTION 22
Which three statements about Avaya Contact Center Select (ACCS) Software Appliance deployment are true? (Choose three.)

• A. WebLM OVA must deployed with the Disk Format - Thick Provision Lazy Zeroed.
• B. It consists of Avaya Aura Media Server OVA and Avaya WebLM OVA,
• C. The WebLM server Host ID is obtained from https;//weblm IP address:52233/WebLM/index.jsp
• D. ACCS Release 7.1 software is available as an Open Virtual Appliance (OVA) file.
• E. The ACCS software appliance is supported only on ESXI 6,7 virtualization environments.

Answer: A,B,E

 

NEW QUESTION 23
Which of the Avaya Contact Center Select (ACCS) Ignition Wizard configuration tasks is optional for a installations?

• A. IP Office
• B. Licensing
• C. Security Settings
• D. Multimedia

Answer: A

 

NEW QUESTION 24
For an Avaya Contact Center Select (ACCS) Software Appliance deployment, where is the Windows Operating System license obtained?

• A. It is downloaded from PLDS.
• B. It is included in the Avaya Contact Center Select Software Appliance
• C. It is supplied by the customer.
• D. It is not required for a VMware deployment.

Answer: C

 

NEW QUESTION 25
Which three applications are included with the IP Office admin suite Installation? (Choose three.)

• A. IP Office Platform Manager
• B. Avaya Grep
• C. System Monitor
• D. IP Office Manager
• E. System Status

Answer: C,D,E

 

NEW QUESTION 26
Which two parameters does the Avaya Aura Media Server (AAMS) default locale setting control? (Choose two.)

• A. The keyboard requirements
• B. The language for the User Interface
• C. The locale used for default prompts and announcements
• D. The locale of ringback that can be played by Avaya Contact Center Select (ACCS) scripts

Answer: B,C

 

NEW QUESTION 27
Refer to the exhibit.

The SIP Gateway Manager Management Client is showing CTT Proxy is DISCONNECTED.
From the information in the exhibit, what is the root cause of this problem?

• A. The SIP Ext allocated for Avaya Contact Center Select (ACCS) has the Login code incorrectly set.
• B. The system password does not match between IP Office and WebLM.
• C. The service password in IP Office does not match in ACCS.
• D. The TAPI/DevLink3 is not checked in Security Settings.

Answer: D

 

NEW QUESTION 28
Which three tools can be used to show the status of the SIP extension used for calls that are not arriving at the Avaya Contact Center Select (ACCS)? (Choose three.)

• A. IP Office System Monitor Tool
• B. Window Event Viewer
• C. ACCS SGM Management Client
• D. IP Office System Status Application
• E. IP Office Web Manager

Answer: A,B,E

 

NEW QUESTION 29
How can a reset assignment be identified?

• A. The name will have two underscores behind the original assignment name.
• B. The reset assignment may be named by the user to distinguish it from the original.
• C. The name will appear in the reset folder.
• D. The name will have a .res extension.

Answer: C

 

NEW QUESTION 30
Which statement about the Avaya SIP Sleuth is true?

• A. It is a separate downloadable application that runs on a local workstation PC.
• B. It must be downloaded and run from the AMS element manager.
• C. It is a pre-installed application found under Contact Center Common Utilities.
• D. It is a pre-installed application but must be activated in the registry of the Avaya Contact Center Select (ACCS).

Answer: B

 

NEW QUESTION 31
Which deployment option includes a Microsoft Windows Server Standard Edition product license key?

• A. Software Appliance Deployment
• B. PVI Deployment
• C. DVD Deployment
• D. Hardware Appliance Deployment

Answer: C

 

NEW QUESTION 32
Which Contact Center component was previously using a combination of Active Directory -Lightweight Directory Services (AD-LDS) and Microsoft Access databases?

• A. CCMS
• B. CCMM
• C. CCT
• D. CCMA

Answer: C

 

NEW QUESTION 33
Which three methods of adding agents does Avaya Contact Center Select (ACCS) support? (Choose three.)

• A. Contact Center Management add agent
• B. Contact Center Management multi add option
• C. Contact Center Management create copy
• D. Contact Center Management add many users
• E. Contact Center Configuration Tool

Answer: B,D,E

 

NEW QUESTION 34
Which two statements about Campus Business Continuity are true? (Choose two.)

• A. The active and standby Avaya Contact Center Select (ACCS) servers are in different network subnets and/or campus locations.
• B. The active and standby Avaya Contact Center Select (ACCS) must be visualized on the same VMware host servers.
• C. The active and standby servers must be in the same location and network subnet using static IP addresses.
• D. To support Business Continuity resiliency, the Avaya Contact Center Select (ACCS) agents must each have an associated Windows domain user account in the same Windows domain as the active and standby servers.

Answer: B

 

NEW QUESTION 35
Which two types of pegging thresholds will Impact both real-time displays and historical reports? (Choose two.)

• A. Display
• B. Service Level
• C. Service Factor
• D. Short call

Answer: A,D

 

NEW QUESTION 36
From the Avaya Contact Center Select (ACCS) Dashboard, which selection is made to view the status of the IP Office connection?

• A. Contact Center Multimedia
• B. Contact Center Server Configuration, SIP, Network Settings
• C. SIP Gateway Monitor SGM client
• D. System Control and Monitor Utility

Answer: B

 

NEW QUESTION 37
What happens after an agent enters an After Call Work Item activity code while on a skillset call?

• A. After releasing the call, the agent must go Ready before entering the After Call Work state.
• B. The skillset call is released and the agent goes Into After Call Work state.
• C. The agent goes into a Walk Away state.
• D. When the agent releases the skillset call, they are automatically placed in an After Call Work state.

Answer: D

 

NEW QUESTION 38
A user's access to prompt management controls through the Launchpad is controlled through which three controls? (Choose three.)

• A. Partitions
• B. Windows group security
• C. Basic Launchpad rights
• D. Access class
• E. Element Manager login

Answer: A,C,D

 

NEW QUESTION 39
In the Avaya Contact Center Select (ACCS) System Control and Monitor Utility, a gray padlock next to a service may indicate which two conditions? (Choose two.)

• A. The service is not licensed.
• B. The patches for that service are out of date.
• C. The service was disabled because it is not being used.
• D. The service is in the process of shutting down.

Answer: A,B

 

NEW QUESTION 40
Which tool or web page does the administrator use to manually synchronize IP Office and Avaya Contact Center Select (ACCS) user data?

• A. IP Office Web Manager
• B. ACCS, Contact Center Manager component
• C. IP Office System Status
• D. ACCS, Configuration component

Answer: C

 

NEW QUESTION 41
Which statement about the value of a global variable Is true?

• A. It can only be changed in the variable editor.
• B. It can only be changed by deleting and re-entering it.
• C. It can be changed during a call using the assign command in a script.
• D. It can be changed during a call if It is flagged as a wild variable.

Answer: B

 

NEW QUESTION 42
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