Pass Salesforce Maps Salesforce-Maps-Professional exam [Oct 14, 2023] Updated 84 Questions
Salesforce Salesforce-Maps-Professional Actual Questions and 100% Cover Real Exam Questions
NEW QUESTION # 47
After create a new alignment in Territory Planning, the Salesforce admin wants to bulk update Territory owners via CSV. After attempting the import, the admin is receiving an error indicating "Could not locate assigned owner". What does this mean?
- A. The unit specified in the file does not match a unit in the alignment.
- B. The area specified in the file does not match an existing area in the alignment.
- C. The user specified in the file does not match an existing Salesforce User
- D. The area being imported does not currently have an owner assigned to it.
Answer: C
Explanation:
Explanation
According to the Salesforce Help document 1, this error means that the user specified in the file does not match an existing Salesforce User. The admin needs to make sure that the user name or ID in the file is correct and that the user has access to Territory Planning.
NEW QUESTION # 48
Universal Containers is looking to implement Salesforce Maps Advanced and Consumer Goods Cloud. How should Universal Containers design their process (in order) for Maps Adv solutions?
- A. Create Visits, Optimize to create Visit Plans, Run Optimization, Users access Visits in Salesforce Maps
- B. Create Visit Plan and Visits, Optimize Visits, Assign to users to view in Salesforce Maps
- C. Create Visit Plan, Assign users to Visit Plans, Run Optimization to create Visits, Users view Visits in Salesforce Maps or Retail Execution app
- D. Create Visit Plan, Optimize to create Visits, Users view Visits in Salesforce Maps or Retail Execution app
Answer: C
Explanation:
Explanation
According to the Salesforce Help article on Creating Visit Plans5, this is the correct order of steps for designing a process for Maps Advanced solutions. A visit plan contains the input for reps' routes, such as datasets, calendar object, planning period, and optimization parameters5. After creating a visit plan, an admin can assign users or user profiles to it, so that they can generate routes based on the visit plan criteria5. Then, an admin can run optimization to create visits, which are individual stops on a route. Optimization takes into account various factors such as travel time, working hours, visit windows, and priorities5. Finally, users can view their visits in Salesforce Maps or Retail Execution app, and execute them according to their schedule6.
NEW QUESTION # 49
What are two considerations a Salesforce admin should keep in mind when setting up the OAuth user in order to establish a secure connection with the Salesforce Maps Routing Engine?
- A. The OAuth User has been assigned to a role which is above the Maps Advanced end users in the Salesforce Role D Hierarchy
- B. The OAuth user was assigned to an active visit plan
- C. The OAuth User has been assigned the 'Maps Admin' Permission Set
- D. The user has been assigned to the OAuth user' profile
Answer: A,C
Explanation:
Explanation
These are two considerations that a Salesforce admin should keep in mind when setting up the OAuth user in order to establish a secure connection with the Salesforce Maps Routing Engine. An OAuth user is required to perform optimizations for routes in Advanced Routing4. The OAuth user should have the following permissions and roles6:
The OAuth user should have the Salesforce Maps Advanced Permission Set License assigned.
The OAuth user should have the Maps Admin and SF Maps Advanced Permission Sets assigned.
The OAuth User has been assigned to a role that is above the Maps Advanced end-users in the Salesforce Role Hierarchy. The OAuth user does not need to be assigned to an active visit plan, as this is not relevant for setting up an OAuth user. The OAuth user does not need to be assigned to the 'OAuth user' profile, as this is not a valid profile in Salesforce.
NEW QUESTION # 50
Bill is the administrator setting up Maps Advanced for Alpine Energy. Which two factors should an admin keep in mind during the oAuth process when setting up Maps Advanced?
- A. Oauth user should be above Maps Advanced users in role hierarchy
- B. Oauth user should have full CRED rights for records being routed
- C. Having the SF Maps Admin permission set is the only prerequisite for the oAuth user.
- D. Oauth user should fall within Sales organization
Answer: A,B
Explanation:
Explanation
These are two factors that an admin should keep in mind during the oAuth process when setting up Maps Advanced. According to the article "OAuth user requirements for Salesforce Maps"1, an oAuth user is required to establish a secure asynchronous connection with the Salesforce Maps Advanced, Live Tracking, and Territory Planning products. The oAuth user impacts the following product functions:
Performs optimizations for routes in Advanced Routing
Uploads results of Live Rules into customer Org in Live Tracking
Performs optimizations for territories in Territory Planning To perform these functions, the oAuth user should have full CRED (Create, Read, Edit, Delete) rights for records being routed1. The oAuth user should also be assigned a role that is above the Maps Advanced end-users in the Salesforce Role Hierarchy1. This ensures that the oAuth user can access and modify the records of the end-users. Having the SF Maps Admin permission set is not the only prerequisite for the oAuth user, as the oAuth user also needs to have the Salesforce Maps Advanced Permission Set License assigned and the SF Maps Advanced Permission Set assigned1. The oAuth user does not need to fall within Sales organization, as this is not a relevant factor for setting up Maps Advanced.
NEW QUESTION # 51
The team at Alpine Energy uses Maps Advanced and is planning to do a targeted sales calls in the field for a new product launch. They want to try to maintain standard cadences with their customers, but their priority is to visit certain subsets of customers at least one time in conjunction with their marketing campaign. What should they do?
- A. Leverage Promotional Windows to prioritize visits to the subset of the targeted customers.
- B. Update frequencies for the targeted stores and use the existing visit plan.
- C. Manually plan the targeted stores and let Maps Advanced fill in the rest of the calendar
- D. Create a new visit plan with adjusted frequencies for the targeted sales calls.
Answer: A
Explanation:
Explanation
The team at Alpine Energy can leverage Promotional Windows to prioritize visits to the subset of the targeted customers. Promotional Windows are a feature in Maps Advanced that allow users to create temporary changes in visit frequencies for specific customers or datasets. This way, they can maintain their standard cadences with their customers, but also focus on the new product launch for a certain period of time.
NEW QUESTION # 52
What two steps must an admin take to configure Live Stop Associations?
- A. Create a Marker Layer that includes all records users will visit.
- B. Create a Live Layer that includes all Users that will be utilizing Live Mobile Tracking
- C. Create a Shape Layer for each record that specifies the radius for associating a Stop event.
- D. Create a Data Layer that includes all records users will visit.
Answer: A,C
Explanation:
Explanation
According to the Salesforce Help article on Configuring Stop Associations for Live Daily Summary Configurations in Salesforce Maps3, two steps that an admin must take to configure Live Stop Associations are: create a Marker Layer that includes all records users will visit, and create a Shape Layer for each record that specifies the radius for associating a Stop event3. The Marker Layer will help identify the records that are relevant for Stop Associations, and the Shape Layer will help define the distance around each Stop Event that will be used to determine which records will associate with the Stop Event3.
NEW QUESTION # 53
In Territory Planning, the Sales Manager would like to choose individual accounts from the Map without selecting the underlying geographical container. What two steps should they take?
- A. From the Tools menubar, select the Gear icon and choose "Unit Mode
- B. From the Tools menubar, select the Arrow icon and pick the desired Account.
- C. Use the Filter options in the legend to find the account they want to select.
- D. From the Tools menubar, select the Gear icon and choose "Container Mode"
Answer: A,B
Explanation:
Explanation
To choose individual accounts from the Map without selecting the underlying geographical container, the Sales Manager should use the Arrow icon and the Unit Mode in Territory Planning. The Arrow icon allows the user to select individual units (accounts) on the map1. The Unit Mode allows the user to view and edit units without affecting containers2. The Container Mode allows the user to view and edit containers without affecting units2. The Filter options in the legend allow the user to filter units or containers by attributes, but not to select them individually1.
NEW QUESTION # 54
A Marker Layer has been created to display all open opportunities and the results are not as expected. How can a user test this marker layer to ensure Salesforce Maps is displaying the correct number of results?
- A. Create the Marker Layer in the Corporate folder
- B. Create a Salesforce Report to match the Marker Layer Builder criteria
- C. Update the Address Location in the Base Object
- D. Select the "Refresh Layers in this Area" button
Answer: B
Explanation:
Explanation
According to the Trailhead module on Get to Know the Marker Layer Builder4, creating a marker layer follows the same process as creating a Salesforce report. Therefore, to test a marker layer and ensure Salesforce Maps is displaying the correct number of results, a user can create a Salesforce Report to match the Marker Layer Builder criteria4. This way, they can compare the results from both sources and identify any discrepancies or errors.
NEW QUESTION # 55
How can an Admin enable Sales Reps to log a task on an account within the Map view from their mobile device?
- A. Update assigned Button Set to include "New Task"
- B. Enable "Task Creation" in Advanced Marker Settings
- C. Enable "Task Creation" in appropriate Permission Group
- D. Update Activity Settings to enable "Task Permissions"
Answer: A
Explanation:
Explanation
According to the Salesforce Help document 1, to enable task creation on mobile devices, the admin needs to update the assigned button set to include the "New Task" button. This will allow the sales reps to log a task on an account within the map view from their mobile device.
NEW QUESTION # 56
A client is using Enterprise Territory Management. What type of report should a Consultant recommend and what field should they use for unit assignment when creating a data set?
- A. Accounts and Territory Users report and use the User Id for unit assignment
- B. Accounts and Territories report and use the Territory Id for unit assignment
- C. Accounts with Territories report and use the Territory Label for unit assignment
- D. Accounts report and use the Owner Id field for unit assignment
Answer: B
Explanation:
Explanation
According to the Trailhead module 3, this is the correct type of report and field for creating a data set that integrates with Enterprise Territory Management. An Accounts and Territories report can show the accounts that are assigned to territories, and the Territory Id field can be used to assign units to areas based on their territory membership.
NEW QUESTION # 57
What are three things that can be published from Territory Planning to Enterprise Territory Management?
- A. Lead Assignment Rules
- B. Manually Assigned Accounts
- C. Territories
- D. Geographic Territory Rules
- E. Manually Assigned Opportunities
Answer: B,C,D
Explanation:
Explanation
According to the Salesforce Help article on Publish to Enterprise Territory Management in Salesforce Maps Territory Planning2, three things that can be published from Territory Planning to Enterprise Territory Management are: manually assigned accounts, territories, and geographic territory rules. Manually assigned accounts are accounts that are locked to a specific territory in Territory Planning and will not be affected by optimization or rule changes2. Territories are the hierarchical units that define sales and service coverage areas3. Geographic territory rules are rules that assign accounts to territories based on their address fields4.
NEW QUESTION # 58
A customer would like to create an alignment based on a territory model exported from another system. The records are not importing, with an error indicating "Some records did not import". Which two steps should the user take to resolve the error?
- A. Ensure that the columns of the CSV are in the proper order
- B. Check the failed data import log to determine the cause.
- C. Ensure that the parent value in the CSV file is blank for top-level territories.
- D. Select import from data set in order to populate a model with data from another system
Answer: A,B
Explanation:
Explanation
According to the Salesforce Help article on Fix Data Import Errors in Salesforce Essentials1, one of the steps to fix import errors is to check the failed data import log to determine the cause. The log file contains an extra field that describes errors for each item in detail1. Another step to fix import errors is to ensure that the columns of the CSV are in the proper order. The order of the columns in the CSV file must match the order of the fields in Salesforce2.
NEW QUESTION # 59
The newly created visit plan fails and doesn't populate any visits in the user's calendar. Which three areas could be the cause of the failure?
- A. Filters and Spelling
- B. Users are part of more than one visit plan and both overlap
- C. There are too many customers assigned to the user
- D. The end date of the visit plan is in the past
- E. Customers are not within the driving range of the user
Answer: A,D,E
Explanation:
Explanation
A visit plan can fail to populate any visits in the user's calendar for several reasons. One possible reason is that the filters and spelling are incorrect or inconsistent, which can prevent the visit plan from finding the right customers or accounts. Another possible reason is that the customers are not within the driving range of the user, which can make the visit plan unfeasible or inefficient. A third possible reason is that there are too many customers assigned to the user, which can exceed the capacity or availability of the user. These reasons are explained in the Troubleshoot Visit Plans document.
NEW QUESTION # 60
Which feature would require purchasing Salesforce Maps Advanced7
- A. Auto-assign leads based on location
- B. View premium data layers
- C. Mobile access
- D. Automatic route re-optimization
Answer: D
Explanation:
Explanation
Automatic route re-optimization is a feature that requires purchasing Salesforce Maps Advanced. This feature allows users to automatically adjust their routes based on real-time traffic conditions, customer availability, and other factors. This feature can help users save time, fuel, and money by finding the most efficient routes for their visits. This feature is explained in the Salesforce Maps Products document.
NEW QUESTION # 61
When attempting to publish an alignment, several publish options are greyed out and inactive. What is the most likely causes of this?
- A. The options that are greyed out are not installed in the Salesforce instance.
- B. The user does not have the correct permission to publish
- C. The alignment must be optimized prior to publishing.
- D. The alignment must be approved before it can be published.
Answer: B
Explanation:
Explanation
According to the Salesforce Help article on Configure Options for Publishing Alignments1, one of the possible causes of some publish options being greyed out and inactive is that the user does not have the correct permission to publish. The admin can configure the access level and approval requirement for each publish option in the Salesforce Maps package settings1. If the user is not assigned to a permission group or profile that has the access level to publish, they will not be able to use that option1.
NEW QUESTION # 62
An administrator at Alpine Energy wants to include their custom object Alpine Customers in Maps Advanced routing. Which three steps must the admin complete?
- A. Make sure that Click2Create is configured for Alpine Customers.
- B. Create a lookup relationship field on the Maps Advanced Route Waypoint object they want to include in routing.
- C. Create a custom report type for Alpine Customers in order to import customer list for routing.
- D. Ensure all Alpine Customers have geocodes (latitude/longitude values) assigned
- E. Ensure that users are assigned to the records or related records they want to route via user lookup field
Answer: B,C,D
Explanation:
Explanation
These are the three steps that the admin must complete to include their custom object Alpine Customers in Maps Advanced routing. According to the article "Configure custom routable object for Maps Advanced"1, a routable object is an object that represents the location users will navigate to within their Salesforce Maps Advanced Visit Plans, such as Accounts. To configure a custom object as a routable object, the admin needs to create a lookup relationship field on the Maps Advanced Route Waypoint object that points to the custom object1. The admin also needs to create a custom report type for the custom object in order to import the customer list for routing2. Additionally, the admin needs to ensure that all records of the custom object have geocodes (latitude/longitude values) assigned, as this is required for plotting them on the map and routing them3. Making sure that Click2Create is configured for Alpine Customers is not a necessary step, as Click2Create is a feature that allows users to create records directly from the map view, not to include them in routing4. Ensuring that users are assigned to the records or related records they want to route via user lookup field is also not a necessary step, as this is only required for Enterprise Territory Management integration, not for routing5.
NEW QUESTION # 63
Alpine Energy uses Maps Live Tracking to automatically track account visits by Sales Reps. What are two ways a Sales Manager can visualize the Accounts visited by their team on a specific day?
- A. Plot a Live Layer and generate tracking history
- B. Create a Salesforce report based on Maps Live Events
- C. Create a Salesforce report for Accounts with Maps Live Event Association records.
- D. Access the Maps Live Stop Associations page
Answer: A,C
Explanation:
Explanation
According to the Salesforce Help article on Visualizing Live Asset Tracking History in Salesforce Maps1, one way to visualize the Accounts visited by a team on a specific day is to plot a Live Layer and generate tracking history. This will display the historical location and travel of the Asset, plus the locations of any Stop, Speeding, and Safety Events captured by the Asset's IoT Device for a desired date range1. Another way to visualize the Accounts visited by a team on a specific day is to create a Salesforce report for Accounts with Maps Live Event Association records2. This will show the Accounts that have been associated with Stop Events based on the configuration of Stop Associations in Salesforce Maps Live2.
NEW QUESTION # 64
What factor does the optimization engine take into account in Territory Planning?
- A. Areas in Focus, Legend Configuration, External Attributes
- B. Distance to Reps location, Area/Units, External Attributes
- C. Rep Working Hours. Geography, Selected Optimization Field/Attribute
- D. Areas/Units in Focus, Geography, Selected Optimization Field/Attribute
Answer: D
Explanation:
Explanation
According to the Salesforce Help article on Compare Maps Route and Schedule3, the optimization engine in Territory Planning takes into account three factors: Areas/Units in Focus, Geography, and Selected Optimization Field/Attribute. These factors help you design optimal territories based on your business goals and constraints.
NEW QUESTION # 65
The company has the requirement to highlight the Preferred Pronoun information for their Contact records.
Their reps are using Salesforce Maps to visualize the locations of company's Contacts before reaching out to them. How can the Preferred Pronoun field for each Contact record be exposed inside the Maps app?
- A. By using the Tooltips tab in the Marker Layer builder to show the Preferred Pronoun field
- B. By adding a tooltip in the Related Tab configuration
- C. By concatenating the Prefered Pronoun and Full name on the Contact record in Salesforce using a formula field
- D. By enabling the Preferred Pronouns setting in Salesforce Setup > Preferred Pronouns
Answer: A
Explanation:
Explanation
According to the Salesforce News article on Salesforce Products Get More Inclusive with New Gender Identity and Pronoun Data Options1, the new fields for gender identity and pronoun data are part of Salesforce's core objects, which means they are populated through most of its products and available by default. Therefore, to expose the Preferred Pronoun field for each Contact record inside the Maps app, an admin can use the Tooltips tab in the Marker Layer builder to show the Preferred Pronoun field2. This way, when a user hovers over a marker on the map, they can see the preferred pronoun of the contact along with other information.
NEW QUESTION # 66
Sales Management has requested the ability to compare the actual distance traveled to the distance submitted by each Sales Rep for reimbursement. Which Maps Live Tracking object should the Admin include in a Salesforce Report to see the total distance traveled each day by a Sales Rep?
- A. Maps Live Event
- B. Maps Live Asset Daily Summary Event
- C. Maps Route
- D. Maps Live Asset Daily Summary
Answer: D
Explanation:
Explanation
Maps Live Asset Daily Summary is the object that the Admin should include in a Salesforce Report to see the total distance traveled each day by a Sales Rep. Maps Live Asset Daily Summary is a custom object that stores information about the daily activities of a Maps Live Asset, such as a vehicle or a mobile device3. One of the fields in this object is Total Distance Traveled, which captures the total distance traveled by the asset in miles or kilometers4. By creating a report based on this object, the Admin can compare the actual distance traveled to the distance submitted by each Sales Rep for reimbursement. Maps Live Asset Daily Summary Event, Maps Live Event, and Maps Route are not the correct objects for this purpose.
NEW QUESTION # 67
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