2022 Realistic Verified Free Pegasystems PEGAPCBA84V1 Exam Questions
PEGAPCBA84V1 Real Exam Questions and Answers FREE
NEW QUESTION 13
User A should have application permissions that are identical to User B's permissions. Unlike User B, User A lacks access to the My Cases page.
How do you grant access to the My Cases page for User A?
- A. Update User A to the same role as User B.
- B. Add the My Cases page to the User A profile.
- C. Add the My Cases page to the User A role.
- D. Update the User A account to access the same portal as User
Answer: A
NEW QUESTION 14
In an insurance claim application, you have the following requirement: All claims must be processed within 1 week. To meet this requirement you configure a service level. Where should the service level be configured?
- A. The stage
- B. The step
- C. The case type
- D. The process
Answer: D
NEW QUESTION 15
Customers check their membership status with a company loyalty program by entering their full name and member ID number. Once the membership status is returned, the customer either abandons the case or makes changes to their membership. If the member chooses to make changes, a case ID is assigned to the request.
Which two configurations, when applied in combination, achieve this behavior? (Choose Two)
- A. Add a Persist case step to the case life cycle.
- B. Configure the case type to create temporary cases.
- C. Configure the stage to resolve the case.
- D. Add a decision shape to the process.
Answer: A,D
NEW QUESTION 16
A government application provides field placeholder values to help users enter the correct dat
a. The Design Lead has asked you to increase the font size on all field placeholder value components to help visually impaired users.
Which configuration applies the font styling requirement on the field placeholder values in the application?
- A. Add a new theme text entry to the application theme.
- B. Run a case type that uses the component and change the font on the view.
- C. Upload a new application theme.
- D. Update the existing Default theme text entry.
Answer: C
NEW QUESTION 17
From the left, drag each report into the corresponding report type on the right.
Answer:
Explanation:
NEW QUESTION 18
A manager requests a report that contains the following columns: Create Date, Case ID, Create Operator, and Work Status. You must sort the cases so the case with the most recent create date appears at the top of the list.
How do you design the report to support this requirement?
- A. Make the Create Date the first column in the report.
- B. Select Lowest to Highest sort type for Create Date.
- C. Select Highest to Lowest sort type for Create Date.
- D. Add a filter condition where Create Date is greater than the current date.
Answer: C
NEW QUESTION 19
You are configuring an accident claim case for an automobile insurance company with two child cases as illustrated.
The requirement changes to allow the parent case to continue before the child cases resolve.
How do you configure the Wait steps for this requirement?
- A. Configure the Wait step to continue the parent case when the child cases reach the payment pending review status.
- B. Configure the Wait step to continue the parent case when the child cases reaches audit or approval.
- C. Configure the Wait step so that only one child case must resolve before the parent case can continue.
- D. Configure the Wait step so users can choose to continue the parent case process regardless of child case status.
Answer: A
NEW QUESTION 20
A requirement for a hotel reservation case type states that as customers change their room selection, the total cost of the reservation updates accordingly.
How do you satisfy this requirement?
- A. Configure a validate condition for the total cost field.
- B. Configure a when condition for the total cost field.
- C. Configure a field group list for all the room types.
- D. Configure a calculation for the total cost held.
Answer: C
Explanation:
https://collaborate.pega.com/question/test-process-flow
NEW QUESTION 21
A purchase request list report includes columns for case ID and regional cost center. A manager wants the report to show the total number of purchase requests for each of the regional cost centers.
How do you design the report?
- A. Define a function for the cost center column to total the case IDs.
- B. Summarize the regional cost centers by count.
- C. Create a filter for each cost center and count the case IDs.
- D. Summarize the case ID column by count.
Answer: D
NEW QUESTION 22
In a purchase order case the vendor assigned might not respond to a customer query in the desired amount of time required by policy. The vendor must respond within the time required according to policy.
Both the vendor and customer should be notified at each milestone.
To satisfy this requirement, create a service level that specifies two of the following options. (Choose Two)
- A. Set the deadline to be the required response time based on policy and send notifications to both parties.
- B. Set the goal to be the required response time based on policy and send notifications to both parties.
- C. Set the goal to be the desired response time based on policy and send notifications to both parties.
- D. Set the deadline to be the desired response time based on policy and sends notifications to both parties.
Answer: A,C
NEW QUESTION 23
Which two requirements demonstrate the need to configure correspondence? (Choose Two)
- A. Text the customer with status changes in an insurance claim.
- B. Assign a new insurance claim to a case worker to process.
- C. Phone a customer for additional information about the case.
- D. Fax a new insurance claim to the auto repair shop.
Answer: A,B
NEW QUESTION 24
Consider the following user story:
As a policyholder, I want to add a vehicle operator to my insurance policy so I can extend coverage to the added operator.
Which two questions help you define the fields for the user view? (Choose Two)
- A. What fields does the account owner need to see to add an operator?
- B. How do the fields for the operator need to be displayed?
- C. Will field information about the operator be stored in an external database?
- D. Do the fields about the operator need to be displayed in multiple languages?
Answer: C
NEW QUESTION 25
Select the use case that requires an integration by using robotic process automation (RPA).
- A. An online ordering application submits credit card information to a payment processor through a web service.
- B. An order management application updates a customer profile in a legacy system that lacks an exposed API.
- C. A drug trial management application submits trial data to a protected system through a secure connection.
- D. A service management application lists paint options sourced from a Pega Platform data object.
Answer: A
NEW QUESTION 26
A software company wants customers to receive troubleshooting support easily. New customers prefer to get assistance by using a call center while more experienced customers prefer using the online company forum.
Which three of the following statements are true? (Choose Three)
- A. Experienced customer obtains troubleshooting assistance by using the online forum is a journey
- B. New customer obtains troubleshooting assistance by using a call center is a microjoumey
- C. New customer obtains troubleshooting assistance by using a call center is a journey
- D. Experienced customer obtains troubleshooting assistance by using the online forum is a microjoumey
- E. Customer obtains troubleshooting assistance is a microjoumey
- F. Customer obtains troubleshooting assistance is a journey
Answer: C,D,E
NEW QUESTION 27
You are defining a view for a loan application. If the loan applicant indicates that there is an existing open account, the Date account opened must be before the current date.
How do you configure the case type to verify that the value of Date account opened is in the past?
- A. Use a when condition.
- B. Use a pick list control.
- C. Use a calendar control.
- D. Use a validation condition.
Answer: D
NEW QUESTION 28
How do you provide users with guidance for completing a form and avoid the need for application training?
- A. Send a notification to the assigned user.
- B. Add an optional action to the case to explain the task.
- C. Add the corresponding step to an appropriate stage.
- D. Add an instruction to the assignment.
Answer: D
NEW QUESTION 29
How do you adjust the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline?
- A. Adjust the default assignment urgency value.
- B. Apply an urgency value to the goal interval.
- C. Apply an urgency value to the deadline interval.
- D. Add an escalation action to the goal interval.
Answer: C
NEW QUESTION 30
A requirement states: When a customer applies for a credit card, a credit check must be completed in order for the credit card to be approved.
Select the case type relationship that satisfies the requirement.
- A. Make both loan request and credit check top cases.
- B. Make credit card request a child case of credit check.
- C. Make credit check a spin-off case of credit card request.
- D. Make credit check a child case of credit card request.
Answer: D
NEW QUESTION 31
In a purchase request case type, you have the following requirement: Purchase requests should automatically go to a manager of an employee.
To meet this requirement, you design a case with a________________.
- A. process that routes to the manager
- B. change stage step to allow the employee to route to the manager
- C. stage to route requests to the manager
- D. step that routes to the manager
Answer: D
NEW QUESTION 32
A shipping company uses a Pega application for order processing and fulfillment.
* The Membership level locally-sourced data type indicates the membership level of the customer.
* The Address data type is used to verify the customer-entered billing and shipping addresses against a Comprehensive database of postal addresses.
* The Delivery preference data type specifies whether the customer prefers the delivery person to call the
Customer or ring the doorbell when dropping off a package.
In the graphic below, choose the appropriate data type based on how it is sourced.
Answer:
Explanation:
NEW QUESTION 33
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