Salesforce Certified Slack Administrator Sample Questions:

1. You built a workflow using Workflow Builder that shares onboarding info with project team members.
The project has pivoted, and the onboarding workflow info is outdated.
How do you ensure new team members receive the correct information?

A) Download the workflow file, edit the JSON file, and import the updated workflow file.
B) Unpublish your workflow, modify the workflow steps, and republish your workflow.
C) Delete your workflow and create a new workflow with the updated project information.
D) Add a new step to your workflow calling out what has changed since the previous iteration.

2. You are a Workspace Owner and the product manager for a snowboard manufacturing company based in Vancouver, Canada.
As product manager for the company's RebelX line, you are responsible for all aspects of production, including managing your supplier relationships. You have a connected channel called #supplier-bindings with one of your suppliers based in Osaka, Japan, and you use this channel to plan shipments of bindings and manage all interactions with this supplier.
Unfortunately, one of the supplier's deliveries has not arrived, and if you don't receive it by next week, your inventory and sales will be negatively affected.
Because of the timezone difference, you need to notify all channel members about the delay so they are aware as soon as possible or tomorrow morning at the start of the business day.
What should you do?

A) Direct message your key contact who belongs to the connected channel, so they are directly informed.
B) Send an @everyone in a message to your workspace-wide #general channel.
C) Send a message that includes an @channel and @here to #supplier-bindings.
D) Send a message that includes an @channel and @everyone to #supplier-bindings.

3. In which two scenarios would SCIM provisioning be the best method of adding users to a workspace? (Select the TWO best answers.)

A) You need to preserve all users' apps and integrations (bot users, slash commands, incoming webhooks, etc.) when they are deprovisioned.
B) Your pet food company works closely with a packaging supplier, and you want all employees of the companies to communicate seamlessly in Slack.
C) Your delivery company has multiple workspaces in its Slack Enterprise Grid plan for each of its subsidiaries, and you need to be able to assign users to specific workspaces.
D) You are the Slack admin for a multinational networking corporation and want users to have Slack accounts only if they plan to use the accounts.
E) Your environmental services company plans to launch Slack to all employees in a single day and sunset its former communication platform.

4. You're the Primary Owner of your company's Slack Business+ workspace. You need more assistance managing users and channels, so you task the Head of IT with these duties.
In order to be able to perform these duties, what is the role with the fewest privileges that the Head of IT should be assigned?
(Select the best answer.)

A) Member
B) Org Admin
C) Workspace Owner
D) Workspace Admin

5. You're a Workspace Admin for your organization's Slack instance. A new member in your workspace posts a question about a specific project in a #general channel and tags all project members.
What should you ask the member to do?
(Select the best answer.)

A) Start a direct message (DM) to the project team members individually to see if they know the answer.
B) Post the question in a channel related to the project.
C) Delete the message, and direct the member to the help channel.
D) Start a group direct message (DM) with project team members who may know the answer to the member's question.

Solutions: