Exam Code: MB2-718
Exam Name: Microsoft Dynamics 365 for Customer Service (MB2-718日本語版)
Certification Provider: Microsoft
Corresponding Certification: Microsoft Dynamics 365

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Name: Microsoft MB2-718日本語 Exam
Brand: Microsoft
SKU: MB2-718日本語
Price: 79.00 USD
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Updated: Aug 31, 2026

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Microsoft MB2-718日本語 Exam Syllabus Topics:

Topic	Details
Topic 1	Implement Service Management Analysis and Voice of the Customer Surveys
Topic 2	Manage Cases\| the Knowledge Base\| and the Interactive Service Hub
Topic 3	Manage Dynamics Field Service and the Interactive Services Hub

Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx

Microsoft Dynamics 365 for Customer Service MB2-718 Exam

Microsoft Dynamics 365 for Customer Service MB2-718 Exam which is related to Microsoft Certified Professional Certification. This exam measures and validates the create and manage cases, create and manage queues, install and configure Dynamics 365 field service, identify features and limitation of the Mobile Apps. App Developers, Sales Operations Managers, and IT Professionals usually hold or pursue this certification and you can expect the same job role after completion of this certification.

Certification Path

The Microsoft Dynamics 365 for Customer Service Certification includes only one MB2-718 exam.

Microsoft MB2-718日本語 Exam Overview:

Certification Vendor:	Microsoft
Exam Name:	Microsoft Dynamics 365 for Customer Service
Exam Number:	MB2-718
Exam Price:	165 USD (varies by region)
Certificate Validity Period:	Retired (no longer active)
Available Languages:	German, Portuguese (Brazil), French, Spanish, Japanese, Chinese (Simplified), English
Real Exam Qty:	40-60
Passing Score:	700 (out of 1000)
Exam Format:	Case study, Multiple choice, Best answer, Drag and drop
Related Certifications:	Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230)
Exam Duration:	120 minutes
Recommended Training:	Microsoft Learn Dynamics 365 Customer Service learning paths
Exam Registration:	Microsoft Credentials Portal
Sample Questions:	Microsoft MB2-718日本語 Sample Questions
Exam Way:	Online proctored or in-person at authorized testing centers
Pre Condition:	No formal prerequisites required; recommended experience with Microsoft Dynamics 365 Customer Service and CRM concepts
Official Syllabus URL:	https://learn.microsoft.com/en-us/credentials/certifications/exams/mb2-718/

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