We're so confident of our products that we provide no hassle product exchange.
Right Candidates for MB-240
The candidates who want to take MB-240 test know how to implement processes related to field service and they can design them together with external and internal teams. Also, they know how to configure the Field Service application administration areas and have the necessary experience to deploy solutions related to Connected Field Service. Another piece of recommended expertise that the candidates for this test should have focuses on the implementation of additional customizations according to the business requirements. To add more, previous knowledge of configuring and customizing Field Service application components is much appreciated. Also, applicants should be familiar with Field Service resources, incidents, inventory integration, resource scheduling, field service user roles, and Field Service Mobile application configuration.
Structure of MB-240 Test
The Microsoft MB-240 exam is part of the requirements for obtaining the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification. The other exam mandatory for getting this certification is coded PL-200, which is also known as Microsoft Power Platform Functional Consultant. When it comes to the structure of MB-240, it will contain around 40-60 tasks that will have to be finalized within 180 minutes. Also, it is a proctored exam that requires exam-takers to open an account on the Pearson VUE site and follow the steps indicated there to complete the registration process. The enrollment steps also include the payment of a fee which is $165. Finally, such a test is available in the English language only.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
Microsoft MB-240 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Field Service Functional Consultant |
| Exam Number: | MB-240 |
| Exam Duration: | 120 minutes |
| Certificate Validity Period: | 1 year (renewable via free assessment on Microsoft Learn) |
| Real Exam Qty: | 40–60 |
| Exam Price: | $165 USD |
| Passing Score: | 700 (out of 1000) |
| Related Certifications: | Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant Associate |
| Exam Format: | Drag-and-drop, Build list, Case studies, Multiple choice, Active screen |
| Available Languages: | German, Spanish, Japanese, French, Italian, Chinese (Simplified), Portuguese (Brazil), English |
| Recommended Training: | Instructor-led Training: Dynamics 365 Field Service Functional Consultant Microsoft Learn: Dynamics 365 Field Service Learning Path |
| Exam Registration: | Pearson VUE Registration Microsoft Learn Exam Registration |
| Sample Questions: | Microsoft MB-240 Sample Questions |
| Exam Way: | Online proctored or Onsite at authorized test centers |
| Pre Condition: | No mandatory prerequisites; recommended experience: 1–2 years working with Dynamics 365 Field Service, understanding of field service processes, resource management, and service lifecycle |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-240/ |
Who should take the MB-240: Microsoft Dynamics 365 for Field Service Exam
The MB-240 Exam certification is an internationally-recognized certification which help to have validation for those professionals who are keen to make their career in 10 domain. Candidates for this exam should be familiar with work order lifecycle, capabilities for billing accounts, requirement groups concepts and the technologies. Candidates should have some hands-on experience with resource scheduling optimization, schedule board implementation dispatch work orders. It is good for these candidates:
- Fresher
- IT Professional
Microsoft MB-240 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Manage inventory and purchasing | 5–10% | - Configure inventory settings, warehouses, and product catalog - Process inventory transactions: receive, transfer, adjust, and consume - Manage purchasing, purchase orders, and vendor returns |
| Implement Microsoft Power Platform | 5–10% | - Extend functionality with customizations and solutions - Integrate with Power Apps, Power Automate, and Power BI - Configure and use connected field service and IoT features |
| Manage work orders and customer assets | 25–30% | - Manage work order products, services, and skills requirements - Create and manage work orders, work order types, and statuses - Manage customer assets, asset hierarchies, and service history - Process work order lifecycle: creation, assignment, completion, and closure |
| Manage the Field Service mobile app | 5–10% | - Manage mobile user access, security, and synchronization - Install, configure, and deploy mobile app - Customize mobile forms, views, and offline capabilities |
| Schedule and dispatch work orders | 15–20% | - Configure and use resource scheduling optimization (RSO) - Manage bookings, resource availability, and conflicts - Configure scheduling parameters, booking statuses, and requirements - Use schedule board, schedule assistant, and resource optimization |
| Configure field service applications | 20–25% | - Configure core settings and administration areas - Configure resources, resource types, and resource roles - Configure incident types, service tasks, and products - Configure service agreements, booking rules, and settings |
By Leopold
