Exam Code: CRT-261
Exam Name: Certification Preparation for Service Cloud Consultant (CRT-261日本語版)
Certification Provider: Salesforce
Corresponding Certification: Salesforce Service Cloud Consultant

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Name: Salesforce CRT-261日本語 Exam
Brand: Salesforce
SKU: CRT-261日本語
Price: 79.00 USD
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Updated: Jul 26, 2026

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Salesforce CRT-261日本語 Exam Syllabus Topics:

Topic	Details
Topic 1	Given a scenario, determine how to facilitate a successful consulting engagement (plan, gather requirements, design, build, test, and document)
Topic 2	Given a set of requirements, design a case management solution from case creation to closure including case assignment, case escalation, case resolution, and case disposition.
Topic 3	Describe the use cases and functionality for each interaction channel (communities, mobile, phone, email, web, chat, SOS video channel, and social media.)
Topic 4	Explain the considerations for data migration and data quality Explain the factors that influence key contact center metrics, KPIs, and business challenges
Topic 5	Understand the key factors to consider when implementing a Knowledge data migration strategy
Topic 6	Given a set of requirements, determine how to configure data categories, article types, articles, and publishing workflow
Topic 7	Given business process requirements, determine the appropriate approach to manage Knowledge adoption and maintenance
Topic 8	Given a scenario, determine appropriate contact center licensing and deployment strategies
Topic 9	Distinguish the key components that contribute to performance optimization within a design
Topic 10	Given a scenario, analyze customer requirements to determine an appropriate solution design considering capabilities, limitations, and design trade-offs
Topic 11	Explain the use cases, capabilities, and limitations of Service Cloud automation (Flow, process builder, quick actions, macros, quick text).
Topic 12	Describe the relationships between cases and other areas such as assets, entitlements, work orders, Communities, Live Agent, and Knowledge.
Topic 13	Given a scenario, describe the considerations when migrating from Knowledge to Lightning Knowledge
Topic 14	Explain the capabilities, use cases, and how to configure the service entitlements and milestones in Salesforce.
Topic 15	Given a set of business requirements, describe how a feature should be implemented
Topic 16	Given a scenario, identify the appropriate Service Console features to meet the business need
Topic 17	Given a scenario, evaluate the considerations when designing reports and dashboards to serve different stakeholders (agents, supervisors, managers, executives).
Topic 18	Explain how different Service Console features work together to deliver business value
Topic 19	Explain the use cases, capabilities, and limitations of Flow important to case management.
Topic 20	Explain the use cases and benefits for different interaction channels Identify the benefits of a knowledge base
Topic 21	Given a set of desired metrics, determine the appropriate reporting solution, taking into account data sources, data volume, and various contact center technologies (ACD, IVR, PBX, etc.).

Reference: https://trailhead.salesforce.com/en/academy/classes/crt261-certification-preparation-for-service-cloud-consultant/

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Salesforce CRT-261日本語 Exam Overview:

Certification Vendor:	Salesforce
Exam Name:	Certification Preparation for Service Cloud Consultant
Exam Number:	CRT-261
Exam Duration:	105 minutes
Certificate Validity Period:	Does not expire
Passing Score:	68%
Real Exam Qty:	60
Exam Price:	$200 USD
Available Languages:	English, Japanese
Related Certifications:	Salesforce Certified Service Cloud Consultant
Exam Format:	Multiple Choice, Multiple Select
Sample Questions:	Salesforce CRT-261日本語 Sample Questions
Exam Way:	Online proctored exam or onsite testing center
Pre Condition:	Salesforce Administrator knowledge and practical Service Cloud experience are recommended.
Official Syllabus URL:	https://trailhead.salesforce.com/credentials/servicecloudconsultant

Certification Path

The Salesforce Service Cloud Consultants certification includes only one CRT-261 certification exam.

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