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Exam Code: C-C4C14-1811
Exam Name: SAP Certified Application Associate - SAP Service Cloud 1811
Certification Provider: SAP
Corresponding Certification: SAP Certified Application Associate

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C-C4C14-1811

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Updated: Jun 27, 2026

No. of Questions: 155 Questions & Answers with Testing Engine

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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following data items are required to create a registered product? Note: There are 2 correct answers to this question.

A) Warranty ID
B) Serial ID
C) Reference date
D) Customer


2. Which of the following are supported as part of the packaged integration capabilities when connecting SAP Cloud for Customer with CRM?
Note: there are 3 correct answers to this question.

A) Service requests
B) Opportunities
C) Recent orders
D) Social media profiles
E) Currency conversion rates


3. Which of the following object can be created in SAP ERP when a work ticket from SAP Cloud for Customer is released to SAP ERP?
Note: There are 3 correct answers to this question.

A) Service order
B) Good issue
C) Purchase order
D) Billing request
E) Internal order


4. You are creating a service contract in SAP Cloud for Customer.
Which information is transferred from SAP ERP when you request external pricing?
Note: There are 2 correct answerd to this question.

A) Transfer status
B) Credit Limit
C) Condition types
D) External ID


5. You are setting up the connection between SAP JAM and SAP Cloud for Customer. Where do you enable this integration?

A) In Fine-Tuning under the Business Configuration work center
B) In Service and Social General Settings under the Administrator work center
C) In General Settings under the Administrator work center
D) In integration under the Business Configuration work center


Solutions:

Question # 1
Answer: B,C		Question # 2
Answer: C,D,E		Question # 3
Answer: B,C,D		Question # 4
Answer: A,C		Question # 5
Answer: A

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