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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. You are creating a service contract in SAP Cloud for Customer.
Which information is transferred from SAP ERP when you request external pricing?
Note: There are 2 correct answerd to this question.

A) Transfer status
B) Credit Limit
C) Condition types
D) External ID

2. Which field identifies a ticket as relevant for a field service scenario?

A) Division
B) Scheduling relevant
C) Service organization
D) Requires work

3. How would the integration of SAP JAM with SAP Cloud for Customer benefits service agents? Note: There are 2 correct answer to this question.

A) They can attach Knowledge Base articles to tickets
B) They can view Knowledge Base group updates in the Feed pane
C) They can navigate to SAP JAM to search for Knowledge Base articles
D) They can edit Knowledge Base articles in the agent workspace

4. When a valid warranty is NOT determined in a service ticket, what must be the uncovered incident category?

A) Cause category
B) Incident category
C) Product category
D) Resolution category

5. What is the difference between a business user and an employee? Note: There are 2 correct answers to this question.

A) Employees need to be assigned directly to the organizational structure; business users fo not
B) Employees can be assigned access rights and business roles: business users cannot
C) Business users can be assigned access rights and business roles; employees cannot
D) Business users can be created using the data migration template; employees cannot

Solutions: