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Salesforce BA-201 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Business Analyst Exam |
| Exam Number: | BA-201 |
| Exam Format: | Multi-select, Multiple-choice |
| Exam Duration: | 105 minutes |
| Real Exam Qty: | 60-65 |
| Exam Price: | USD 200 |
| Available Languages: | Japanese, English |
| Certificate Validity Period: | 2 years |
| Passing Score: | 72% |
| Recommended Training: | Prepare for Your Salesforce Business Analyst Credential Cert Prep: Salesforce Business Analyst |
| Exam Registration: | Kryterion Webassessor Pearson VUE |
| Sample Questions: | Salesforce BA-201 Sample Questions |
| Exam Way: | Online proctored or onsite at authorized testing centers |
| Pre Condition: | No mandatory prerequisites; recommended 2+ years of business analysis experience and familiarity with Salesforce platform |
| Official Syllabus URL: | https://help.salesforce.com/s/articleView?id=005298939&language=en_US |
Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Collaboration with Stakeholders | 23% | - Select appropriate communication and analysis techniques - Identify stakeholders and build effective relationships - Bridge gaps between business and technical teams - Plan discovery activities based on stakeholder groups |
| Business Process Mapping and Optimization | 12% | - Identify improvement opportunities - Map existing business processes - Design optimized processes aligned with Salesforce - Validate process designs with stakeholders |
| Requirements Gathering and Management | 18% | - Distinguish between scope, requirements, and user stories - Document and maintain requirements in version control - Engage stakeholders to elicit, validate, and prioritize requirements |
| Customer Discovery | 17% | - Identify business goals, strategies, and challenges - Assess current state of Salesforce usage - Analyze environment and identify constraints/opportunities - Align Salesforce capabilities with business needs - Understand role of Business Analyst in implementation lifecycle |
| Development Support and User Acceptance | 12% | - Define and plan user acceptance testing - Support development teams with clarification - Document lessons learned and feedback - Evaluate test results and confirm solution meets requirements |
| User Stories and Acceptance Criteria | 18% | - Write clear, testable acceptance criteria - Define components of a well-formed user story - Manage and maintain user story documentation |
Salesforce Certified Business Analyst Sample Questions:
Over the past month, a business analyst (BA) has worked with various stakeholders at Cloud Kicks to document requirements for an upcoming Tableau implementation. A stakeholder suggested a revision to the requirements. The BA sent the updated requirements to the stakeholders and they signed off.
Where should the BA track this milestone?
- A. Sprint plan
- B. Change log
- C. Statement of work
Correct Answer: C 🗳️
A Cloud Kicks business analyst (BA) is conducting user interviews with the support team as part of a migration to Salesforce.
Several users indicate they use multi-factor authentication (MFA) on their phones to log in to existing systems. Other users have indicated they access existing systems with only a username and password.
How should the BA resolve the issue?
- A. Ask the security team to confirm company policy.
- B. Ask executive leadership to make the decision.
- C. Determine the most commonly used process.
Correct Answer: A 🗳️
Explanation: Only visible for TopExamCollection members. You can sign-up / login (it's free).
The business analyst (BA) at Universal Containers is meeting with business leaders to elicit and document functional requirements specifications related to its new Salesforce implementation. The BA will also document the functionality this system should provide so it can be developed into a work item.
What is the name of this documentation type?
- A. User story
- B. Use case
- C. Business analysis plan
Correct Answer: C 🗳️
Explanation: Only visible for TopExamCollection members. You can sign-up / login (it's free).
A business analyst is using storytelling to communicate the vision for a Salesforce solution to business stakeholders.
Which storytelling technique should the BA use in their initial demo of a solution to business stakeholders?
- A. Give a perspective from a relatable persona that shows the development team can solve their business challenges.
- B. Describe a perspective from the business requirements document that addresses architectural concerns based on their business challenges.
- C. Highlight a perspective from testing feedback that identifies bugs and pain points in their business challenges.
Correct Answer: A 🗳️
Explanation: Only visible for TopExamCollection members. You can sign-up / login (it's free).
A new employee at Universal Containers just sent the business analyst (BA) a Slack message with an named User3tories_v37_final_final_final.docx.
Which best practice should the 6A train the employee on first?
- A. Use a version control repository.
- B. Use standard naming conventions.
- C. Use acceptance criteria to define success.
Correct Answer: A 🗳️
Explanation: Only visible for TopExamCollection members. You can sign-up / login (it's free).
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