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Salesforce AP-203 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Communications Cloud Accredited Professional |
| Exam Number: | AP-203 |
| Exam Price: | USD 150 |
| Certificate Validity Period: | 2 years |
| Exam Format: | Scenario-based, Multiple choice |
| Real Exam Qty: | 55 |
| Exam Duration: | 90 minutes |
| Related Certifications: | Salesforce Accredited Professional |
| Passing Score: | 55% |
| Available Languages: | English |
| Recommended Training: | Communications Cloud Accredited Professional Trailmix |
| Exam Registration: | Trailhead Academy Registration |
| Sample Questions: | Salesforce AP-203 Sample Questions |
| Exam Way: | Online proctored or onsite at authorized test centers |
| Pre Condition: | No mandatory prerequisites; recommended experience with Salesforce Communications Cloud, order management, product catalog, and telecom industry processes |
| Official Syllabus URL: | https://trailhead.salesforce.com/en/credentials/communications-cloud-accredited-professional |
Salesforce AP-203 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Discovery | 24% | - Define KPIs and business objectives - Analyze requirements and constraints - Assess customer IT ecosystem and architecture |
| Planning and Design | 60% | - Order capture, quoting and fulfillment design - Design scalable product catalog and data model - Asset management and MACD flows - Sprint planning and story prioritization - Migration strategy and data quality |
| Delivery and Implementation | 16% | - Integration and deployment best practices - Solution validation and optimization - Feature assessment: out-of-the-box vs custom |
Salesforce Communications Cloud Accredited Professional Sample Questions:
Question 1
Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.
The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?
A. What will be the overall cost for migration?
B. Who will be the main point of contact for migration
C. What is the quality, structure and frequency of the data migration?
D. What tools and databases will be used to perform the migration
E. What data and from which system will be migrated
Question 2
Airtalk has recently acquired Mobitel, which uses communication cloud as in CPQ and order management system. Airtalk wants to upsell Mobitel products on its consumer portal to increase its revenue and make share without incurring the cost of migrating those products onto its own legacy CPQ and order management system. What should a consultant recommend to quickly integrate Airtalk;s portal application with mobitel's Communication Cloud.
A. Use CPQAppHandler Methods
B. Use EPC APIs
C. Use Digital Commerce APIs
D. Use Cart Based APIs
Question 3
UC have completed migration into developer org. Now they are using partial copy sandbox. What are the two reason why consultant should recommend doing a full data load in full copy sandbox before production load?
A. To identify the data error that was not surfaced during testing with subset of data
B. To identify the metadata related error not previously seen with a subset of data
C. To identify the risk of hitting governor limit with the production load
D. To understand how long, the data load in production should take
Question 4
Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.
What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.
A. Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details
B. Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details
C. Implement a milestone orchestration item to execute request on the fulfillment system for activation
D. Implement a callout orchestration item to execute a request on the fulfillment system for activation
Question 5
ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a new quoting solution for their complete B2B products. B2B customers are large enterprises with hundreds of sites, B2B sales representative wants to configure different products based on sites requirements, group sites together, apply discount as per negotiated price and generate a multi-site proposal document. What Solution should a consultant recommend to meet the requirement above?
A. Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sites
B. Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item
C. Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers.
D. Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites.
Solutions:
| Question 1 Answer: C,D,E | Question 2 Answer: C | Question 3 Answer: A,C | Question 4 Answer: D | Question 5 Answer: B |
By Noah
