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Exam Code: 6201-1
Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification

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6201-1

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Updated: Jun 14, 2026

No. of Questions: 55 Questions & Answers with Testing Engine

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Choosing Purchase: "Online Test Engine"
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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which Call Center package includes Expert Agent Selection (AES)?]

A) Call Center Standard
B) Call Center Introductory
C) Call Center Elite
D) Call Center Basic


2. The CMS has been checked and the link to the CM is down. The message shown in the log is "PBX switch mismatch. Check the switch setup".
What does this message mean?

A) The wrong Communication Manager version on the CMS has been selected.
B) The wrong CMS has been installed and the correct server needs to be ordered.
C) This message can be ignored as it is not the reason the link is down.
D) The wrong type of Communication Manager has been installed and the correct server will need to be ordered.


3. A company is migrating from R14 CMS with 3 ACDs to R16.1 CMS. They are not using ACD2 any more, so they are not planning to migrate it. Instead they want current ACD3 to be ACD2 on the new system.
How can they achieve this?

A) They need to involve Avaya Professional Services, as this can not be done with standard migration procedure.
B) They need to set the ACD they want to migrate, to the ACD spare on the new system on the CMS migration form.
C) They need to save each ACD to separate tapes and migrate them one by one to the appropriate ACD spaces.
D) They need to backup only the two ACDs they want to migrate. The migration procedure on the new system will place them automatically.


4. Which application or menu can be used for creating an ACD on CMS?

A) CMS-Supervisor
B) cms adm
C) cms svc
D) CMS-Terminal


5. To configure the eri0 network device on CMS, which set of Solaris files, must be edited?

A) /cms/install/net use and /cms/install/netboo.eri0
B) /dev/eri0 and /dev/hostname.eri0
C) /net/eri0 and/net/netmasks
D) /etc/hostname. Eri0 and /etc/netmasks


Solutions:

Question # 1
Answer: C		Question # 2
Answer: B		Question # 3
Answer: C		Question # 4
Answer: A		Question # 5
Answer: D

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