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SHRM Senior Certified Professional (SHRM-SCP) Sample Questions:

1. According to the Equal Pay Act of 1963, which working condition requires equal pay?

A) Different production levels
B) Separate first-shift production lines
C) Varied geographic locations
D) Shifts on different days of the week

2. What is one provision of the Affordable Care Act (ACA) regarding preventive care?

A) Characterize all women,s health treatments as preventive.
B) The out-of -pocket cost for preventive care shall be capped at a percentage of the federal poverty level.
C) Preventive care shall be covered at 100% and is not subject to co-pays, deductibles, or coinsurance.
D) Insured members shall receive $1 million in coverage for preventive care.

3. In one of the warehouses of a retail company, several international employees complain to HR that the warehouse manager has forbidden them from speaking in their native language in the workplace. The HR manager speaks with the warehouse manager, who says there have been several reports that the international employees only interact with each other and they have difficulty conversing with the local employees due to language barriers. The HR manager also learns that the international employees can speak the primary language used in the company well enough to understand instructions from their supervisors. Fortunately, there have been no incidents of safety issues where language has been a barrier between local and international employees. However, senior management believes there is a lack of rapport between local and international employees and instructs the HR manager to resolve the issue.
Which action should the HR manager take to address the international employees' complaints about the warehouse manager?

A) Communicate to the international employees that senior management believes there is a lack of rapport between the local and international employees
B) Instruct the warehouse manager to attend a diversity, equity and inclusion.
C) Consult with senior management about whether it is acceptable to forbid international employees from speaking in their native language in the workplace.
D) Ask the warehouse manager if there is a business need to forbid international employees from speaking in their native language.

4. According to the Thomas-Kilmann Conflict Mode Instrument chart, as the importance of a goal/ assertiveness and the importance of a relationship/cooperation both increase, an ideal conflict resolution style is "collaborating." Under the same model, as the importance of a goal/ assertiveness increases and the importance of a relationship/cooperation is minimal, what is the likely response?

A) Avoiding-WI don,t want to deal with it"
B) Accommodating-,Whatever you want is 0K with me"
C) my way or the highway"
D) Compromising-let,s make a deal"

5. The new organizational strategy affects all employees, and the executive team is discussing ways to communicate it to the store and warehouse personnel. They decide to hold staff meetings with each workgroup. What can they do to ensure that the meetings are successful?

A) Choose a presenter who understands the audience,s needs and perspectives.
B) Provide lunch for employees while presenting a detailed slide show presentation.
C) Start the meetings of f with an icebreaker activity.
D) Conduct focus groups within the meetings.

Solutions: